Local by Social: Patient Opinion

Patient Opinion is a great site for people to leave feedback about their experiences with health services.

  • Really micro level issues can be discussed and action taken
  • Based on the telling of stories by service users
  • Great example of dodgy toilet seats!
  • Ratings for responses from institutions
  • Patient Opinion makes it possible to access thoughtful, passionate people who aren’t motivated to complain
  • Higher threshold for willingness to share with public services – eg easier to share a cat video than a story about your weird disease
  • Lessons: transparency and conversations drive change, adaptable to council work, scalable, cost effective, business model and values
  • Government cannot do this kind of work well – and nor the purely private sector. This work belongs in social enterprises
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Dave Briggs

I'm Head of Digital and Design at Adur and Worthing Councils.

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