Local by Social: Public Service 2.0

Dominic Campbell is first up. Yay!

• Dom is going to talk about some of the research he has been doing with Harvard University
• “This isn’t about technology” – too right!
• New kind of change facing local gov – one that is web enabled
• Move to communicative governance from new public management – more about people rather than processes
• Big society as a banner or brand for grouping together lots of civic activity that’s been going on for a while
• Fix the system or create a new one?
• Gov 2.0, transparency and campaigning – Micah Sifry’s branches of we.gov – but misses social innovation and enterprise, says Dom
• Dom recommends The Power of Social Innovation by Stephen Goldsmith (and I agree, it’s good!)
• NESTA’s social innovator website is good (link to come soon)
• Tim O’Reilly – government as a platform
• Less mob, more flash – flocklocal does flashmobbing for social good
• Working with social innovators for change – is this just outsourcing by stealth?
• System world (old school gov) meets life world – such as NHS Choices working with Patient Opinion. Edges of government blurring
• Collective social action online – Clay Shirky stuff.
• Local Government in Britain is probably the most vibrant space for discussing and actually doing change
• Need to connect on and offline… role of mobile… also digital divide
• “Creating truly new ways of transforming services, governing and creating public value”
• Networks matter – where are the networks and communities in your area?
• Service design – rewiring the way government thinks about its customers
• Need to blend the results and learning from eGovernment with the new social era
• Dom mentions the safeguarding 2.0 project FutureGov are working on – sounds like good stuff!
• Human networks matter – what is the social graph of an at-risk child? How can the relationships and information flow be improved within that graph?
• 1. Lay foundations (digital inclusion, open data); 2. Foster culture change (inside and outside the org, leadership); 3. I missed the third thing, gah!
• FutureGov is building a social innovation marketplace – called Simpl – for people to post ideas and find or give help. Ready in the summer!