The point, of course, is that if the central thinking is that communications are about crowd control, then organisations are really forcing the many-to-many communication outside their organisation. Although I don’t think we are about crowd control at the department, the fact that we don’t have our new communications channels yet has already resulted in crowds forming beyond the firewall. Imagine the circumstance when new channels, far being lacking, aren’t even allowed.
My conclusion, based on this, is that crowd control is pretty much dead. And that centralised command-and-control will soon follow.