Could a customer service centre be a source of social media content?

Just a quick thought: could local authority customer service centres be sources of content for their social media channels? Most customer service departments in councils these days have CRMs of varying sophistication and they must be able to report on what the issues are that most people are calling about at any one time. Perhaps … Keep reading

Link roundup

I find this stuff so you don’t have to: Ubuntu 13.04 Review: Linux for the average Joe or Jane Learning Pool Proud Sponsors of BlueLightCamp 2013 Digital Housing Hub welcomes it’s thousandth member! Building a network of trust around the Digital by Default Standard You should check out our Hangout tomorrow: Cloud, Big Data, Integrated … Keep reading

Link roundup

I find this stuff so you don’t have to: ROUGH JUSTICE: Jo Smith is clearing her name GIS Watch 2012 article: Who is doing what when it comes to technology for transparency, accountability and anti-corruption Goldilocks for grey-haired geeks The market for paid iOS apps isn’t dead Writing guidance for the service design manual How … Keep reading

Link roundup

I find this stuff so you don’t have to: From the centre and here to help Digital Britain 2 – why I don’t think it goes far enough Citizens Agenda – making local democracy more relevant MOOCs: A view from the digital trenches NovoEd, another Stanford MOOC startup, opens small-group learning services to public So … Keep reading