An online notebook
Probably the most important aspect of the new tools announced today is that they are based on the Lightning Design System, and so form part of the entire landscape of tools used to build Salesforce CRM applications. In earlier generations of the Salesforce platform, people often came up against what insiders used to call a … Keep reading
I’ve been prompted by some discussions on LinkedIn to write briefly here about CRM – or customer relationship management to give it its unabbreviated title. The idea behind CRM is that an organisation can record every interaction it has with its customers, so that anyone picking up a future call can be instantly caught up … Keep reading
This is our first Salesforce integration, and it was made possible through the use of an API, developed by Rutland’s own tech team. At our end, all we had to do was write the code to integrate with it, and boom, two-way communication. Original: https://www.mysociety.org/2018/06/08/fixmystreet-pro-meets-salesforce-integrated-street-reporting-for-rutland/
‘CRM’ or customer relationship management is one of those IT phrases that can put the fear of God into people, and with good reason. There aren’t many people who have managed to avoid the organisational carnage that attempts to deploy CRM can cause. Careers have been left in ruins, consultants missing in action, businesses killed … Keep reading
I find this stuff so you don’t have to: Building an Open Source Laptop | MAKE Moving to GOV.UK – the MHRA experience so far How many people does it take to tame the Digital Dragon? (digital skills for all!) PauPress | Contact Relationship Management for WordPress. comms2point0 – a primer about successful online communities Flickr: … Keep reading