Recently on my visits to councils and to conferences, and in the conversations I have with people across the public sector, leadership in digital has been identified as an issue.
I think the problem is that within many organisations, there’s nobody with sufficient clout taking the digital agenda forward: identifying the vision and setting out how people can get there.
Part of this is because digital doesn’t easily fit into any of the slots of the traditional organisation chart. It’s definitely not IT, nor (just) communications, and probably not (just) customer services.
Perhaps the closest fit would be within the organisational development bit of HR.
To kick start an organisation’s journey to become truly digital, having an inspirational leader in place is, I think, vital.
I’ll be talking about this in more detail this coming Monday, in a free webinar. Sign up here.