The shared CDO – putting the team together

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So in my last post I discussed the idea of the shared CDO – a chief digital officer who works across a few different organisations to help them transform their services and working practices.

One of the first tasks facing a shared CDO would be to get the multidisciplinary team together to make things happen. The CDO can’t do everything on their own, after all.

What are the skills needed for the team?

  • delivery management
  • service design
  • user research
  • development
  • content design
  • technology architecture
  • digital inclusion / assisted digital
  • technology operations

Note that while these are all roles that need to be present on the team, they don’t necessarily map to full time roles.

The CDO being shared also means, I think, that the team should be shared as well, with people with the required skills from all the organisations involved being a part of the team. This means the councils sharing staff when needed, but also others, such as whoever delivers a shared back office, or other organisations delivering services.

It is likely of course that some of the roles or skills are not present in any of the organisations involved. That’s fine, and so part of the team must be made up of SMEs and freelancers, who are considered members of the team but come in as and when needed. It’s helpful if it is always the same people, or at least from a pool, so relationships and trust can be built.

It may well be that this team will operate virtually, with full time roles at their parent organisations, who come together – black ops style – to get stuff done when needed.

Once the team is together, it’s time to start work. More on that in a future post.

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Dave Briggs

I'm Head of Digital and Design at Adur and Worthing Councils.