An online notebook
An online notebook
Right now, there is growing interest in the role that learning can play in organisational change, but we are starting from a place where learning is seen as separate to the practice of work, and also something different from more…
The digital commons has become a common problem, clogged by disinformation, stripped of privacy and squeezed by insatiable shareholders. Online propagandists stoke violence, data brokers sway elections, and our most intimate personal information is for sale to the highest bidder.…
I’ve been prompted by some discussions on LinkedIn to write briefly here about CRM – or customer relationship management to give it its unabbreviated title. The idea behind CRM is that an organisation can record every interaction it has with…
This is our first Salesforce integration, and it was made possible through the use of an API, developed by Rutland’s own tech team. At our end, all we had to do was write the code to integrate with it, and…
Transformation is a world away from simply polishing the way things are currently done (the “lipstick on pigs” approach – the tired web- and form-based service design ethos of the past few decades, stuck Groundhog Day-like inside the broken silos…
We’re working to find out what a digital planning application service would look like if it were “so good, people prefer to use it”. However, one of the early things we learnt was that high quality data is the key…
There are bigger issues at work: software that does not reflect the needs of its users, a Planning Portal that does not collect as much data in a useful form as it could, and teams who might benefit from tapping…
Let’s put it short and sweet: Microsoft buying GitHub is likely to be good news for developers. Original:
OpenStack is one of the most important and complex open-source projects you’ve never heard of. It’s a set of tools that allows large enterprises ranging from Comcast and PayPal to stock exchanges and telecom providers to run their own AWS-like…
I’ve not heard anyone disagree that this is a good thing. There were many people at the event who were passionate about user centred services and about designing end to end services. Why is user research not given the priority…