An online notebook
An online notebook
I’ve been prompted by some discussions on LinkedIn to write briefly here about CRM – or customer relationship management to give it its unabbreviated title. The idea behind CRM is that an organisation can record every interaction it has with…
This is our first Salesforce integration, and it was made possible through the use of an API, developed by Rutland’s own tech team. At our end, all we had to do was write the code to integrate with it, and…
Transformation is a world away from simply polishing the way things are currently done (the “lipstick on pigs” approach – the tired web- and form-based service design ethos of the past few decades, stuck Groundhog Day-like inside the broken silos…
We’re working to find out what a digital planning application service would look like if it were “so good, people prefer to use it”. However, one of the early things we learnt was that high quality data is the key…
There are bigger issues at work: software that does not reflect the needs of its users, a Planning Portal that does not collect as much data in a useful form as it could, and teams who might benefit from tapping…
Let’s put it short and sweet: Microsoft buying GitHub is likely to be good news for developers. Original:
OpenStack is one of the most important and complex open-source projects you’ve never heard of. It’s a set of tools that allows large enterprises ranging from Comcast and PayPal to stock exchanges and telecom providers to run their own AWS-like…
I’ve not heard anyone disagree that this is a good thing. There were many people at the event who were passionate about user centred services and about designing end to end services. Why is user research not given the priority…
The movement to modernize government technology has been focused on the delivery of government services using modern technology and best practices. But that is only half the solution; now we must also learn to drive policy and operations around delivery…
In digitally mature organisations we are used to seeing strong communities of engaged, self-selecting members gathered around a shared purpose beyond that of their day to day jobs. Organisational communities thrive because they add an extra dimension to the organisational…