The need for community managers

Marshall Kirkpatrick, at ReadWriteWeb wrote a piece that caused a certain amount of flurry yesterday, asking whether startups need community managers: A community manager can do many things (see below) but the most succinct definition of the role that we can offer is this. A community manager is someone who communicates with a company’s users/customers, … Keep reading

What is a ‘Digital Mentor’?

One of the ideas in the Communities in Control white paper, published last week by the Department for Communities and Local Government, that has attracted a fair amount of attention is that of the ‘Digital Mentors’. Here’s what the paper itself says about them: Government will pilot a ‘Digital Mentor’ scheme in deprived areas. These … Keep reading