Get rid of friction

If you want to get people to use your service, get rid of the friction. This really hit home with me the other week, at an event I attended as part of my work at the Department of Health, which was about the patient of the future. It struck me that what will make the … Keep reading

VirtualGovCamp

I’d like to propose VirtualGovCamp. I’ve just been made aware that the lovely folks at LocalGovDigital are themselves working on a local version of a virtual unconference type event. That should be awesome, but I think my idea is sufficiently different to make it worthwhile running both. I will of course be doing everything I can … Keep reading

The strategy graph

I rather like this diagram that appeared in a post talking about Microsoft (which is well worth reading in and of itself). It describes all the elements that make up what an organisation is and does. At the top, there are fewer words and they don’t change very often. At the moment, there are a … Keep reading

Why be a councillor?

Pretty damning stuff from Cllr Roger Gambba-Jones: If somebody was to ask me about becoming a councillor nowadays, I’m not sure what I would tell them were the benefits of doing so and I don’t mean to the councillor. Government funding cuts and more and more centralisation of power, hidden behind the facade of Localism, … Keep reading