Telling tales

One of my favourite sessions at LocalGovCamp was Lloyd Davis talking about his trip across the States and his upcoming project to go where the work is in the UK.

Here’s a video (if you can see it):

I speak up with a few minutes to go at the end, making the point that I am going to write about here, that the best bit about lloyd’s adventures are the stories he tells about them, whether at events like LocalGovCamp, his live shows or the blogs and videos he publishes.

Indeed, this is the lesson that public services can learn from folk like Lloyd – that having the ability to tell stories, the platforms on which to do so and the culture where stories are listened to, is really vital for an organisation to be considered healthy.

Consider feedback platforms like Patient Opinion, mentioned in the video above. It’s really a platform for service users to tell their stories and the key is that health service providers listen and act upon those stories.

Just as important though is for people working with public services to tell their stories. There are benefits internally – keeping colleagues up to date and informed; and externally – providing a human face to the world.

Telling stories shouldn’t just be something that we do with our children. Think of the best talks you have heard at conferences and other events – no doubt they will be packed with stories that contain some personal detail or humorous remark that helps you remember them.

In many ways that’s what LocalGovCamp itself should be all about. People getting together and telling stories, leaving those that hear them to take from them what they will.

Do follow Lloyd on Twitter – he is consistently entertaining and occasionally useful – and if you get the chance to offer him some work as he travels around the country, do so. You can find out what he does best here.

Innovating doesn’t mean doing something new

I’ve been a big fan of James Gardner‘s work on innovation for a while now. His blog is a great read and his Little Innovation Book is a fantastic run down of the things you need to know.

His new book is going to be called Sidestep and Twist and it’s main point is that the big, impactful innovations are usually improvements or adaptations of existing ideas.

So you don’t need to be first with an idea, you just need to be able to execute well. Think iPod – not the first MP3 player by a long shot, but it was better than the others and made such devices mainstream.

In this video, James gives a really thought provoking thirty minute-odd talk about this idea. It’s well worth watching:

If you can’t see the video, you’ll find it on YouTube.

LocalGovCamp 2011

LocalGovCamp

Saturday’s LocalGovCamp was a marvellous day, entirely thanks to the superb organisation of Digital Birmingham’s Simon Whitehouse and Sammy Williams; and of course the 130-odd people who turned up on the day, giving up the best part of their weekends to talk about work.

Also: thanks to the great sponsors who made the event a reality:

  • Podnosh – “Our aim is to change the way the public and the public sector talk to each other”
  • Public-i – “Using the virtual world to make a difference in the real world”
  • National Association of Local Councils – “We are committed to developing the role of town and parish councils, in order that they can represent the communities which they serve effectively and be at the forefront of community leadership.”
  • LGIU – “Our mission is to strengthen local democracy to put citizens in control of their own lives, communities and local services”
  • Firmstep – “We help government to help citizens”
  • Talk About Local – “helping people find a powerful voice online”
  • Arcus Global – “Arcus provides software, tools and methods that help public sector organisations to run efficient, modern ICT environments for their customers and employees”
  • Global Crossing – “We are a leading global IP solutions provider with the world’s first integrated global IP-based network”

There were about 35 sessions in total, and of course many conversations that cropped up over coffee. There were lots of smiles on the day, and as far as evaluation goes, that’s good enough for me.

There’s been plenty of coverage and we’re trying to collect as much of it as possible on this Posterous-based site. You can easily contribute by emailing thoughts, links, ideas, videos, photos, whatevers to localgovcamp@posterous.com.

The Twitter hashtag, #localgovcamp, is still being populated and you’ll find plenty of resources, feedback and stuff there.

You’ll notice a certain amount of challenge in some of what people are writing. Quite right too! Nothing’s perfect and can always improve.

I’d only make two points in mitigation of some of the feedback. Firstly, LocalGovCamp is a volunteer effort and built on participation. So, if you see something that could be done better, volunteer, participate! If you get annoyed and blog about it afterwards, it doesn’t give anyone much of a chance to improve things.

Secondly, I think it’s important to remember what LocalGovCamp actually is. My definition – which of course carries no more weight than anyone else’s – is that it’s a very lightly structured space that is created for people to do stuff in. That’s it. It is what people choose to do in that space that counts – and sometimes it works, and sometimes it doesn’t.

And that’s okay.

Photo credit: Mark Braggins

Launching the public sector web network

The webIt’s only a soft launch, but a launch nonetheless.

Public Sector Customer Services Forum and Kind of Digital are coming together to develop a content and events focused online community for those that use the web in their work delivering public services.

So, it’s not a network just for those that work in web teams. We know that people in all sorts of roles are now heavily web focused in their activity and we want to reflect that in the events we run and the content we publish here.

Our first event is a social media themed conference in Glasgow in September – you can find out more here. It features presentations about the very latest good practice in the field, from practitioners making things happen within their organisations right now.

We’ll be adding more to the site over the next few weeks, curating and drawing together resources that are already out there, and generating some brand new content exclusive to the network.

Don’t forgot to make sure you are kept in the loop by signing up to our email newsletter, or grabbing the blog’s RSS feed. Of course, we are also on Twitter and you can follow us there as well!

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