I have a 3 mobile broadband dongle, which I bought a ear or so ago just before this stuff started to get cheap 🙁 It’s a pay-as-you-go job, because up till now I haven’t used it on that regular a basis – but it is handy to have now and again.
I tend to just pop into a mobile phone shop when I need to buy a topup for it, which – in the past – I would simply add to my account my visiting 3’s website. It was easy enough.
However, last night when I went to perform the top-up, I couldn’t. The link to do this just wasn’t there anymore. Fair enough, I thought, the site has been redesigned and the link must be somewhere else. Checking the help pages on the 3 site didn’t help either, as they told me to follow the old procedure.
I decided to ring support.
ME: Hello. I want to top up my pay as you go mobile broadband thing but your site won’t let me.
3: Oh. Have you tried following the instructions on the help page?
ME: Yes. It tells me to click a link that isn’t there.
3: Oh yes, we have upgraded the My3 site…
ME: But not upgraded the documentation.
3: Er, no. Apologies for that. To top up you just need to login to your My3 account online.
ME: I don’t have a My3 account.
3: To sign up, you just need to enter a few details on the My3 site. You’ll then get a text telling you your password.
ME: How would I receive a text on a USB modem?
3: Oh. Er, you know the 3 icon you have on your desktop, which you click to use the internet?
3: Which version of Windows are you using?
ME: I’m not, I’m using a Mac.
3: I’ll just put you on hold for a moment [pause] Can you put your modem’s sim card into a 3 mobile phone to receive the text?
ME: No, I don’t have a 3 mobile phone.
3: Do any of your friends or family have one you could borrow?
3: OK. I can apply the top up to your account over the phone.
ME: Fine. But, just to be clear, at the moment, there is no way for a 3 PAYG mobile broadband top up to be made for Mac users?
3: That is currently the situation, yes.
ME: Bloody marvellous.
[sound of phone being hung up, picked up again and a number being dialled]
ME: Hello, Vodafone?