Daily note for 6 October 2023

Sent out a newsletter yesterday. It features some notes on building network of digital enthusiasts in your organisation.

The innovation igloo about service patterns was fun today. We talked about service patterns and referenced the Essex/FutureGov work, the GDS Verify-inspired work, and something I have been noodling on myself recently.

The next one is in two weeks time and it’s about service directories. Sign up here.

Had a lovely chat with Jukesie today. Seems like he is very much enjoying life right now, which makes me happy.

Two books about tech related topics have come out recently. One turned out to be predictably disappointing – the Walter Isaacson book about Elon Musk, and the other to be disappointingly disappointing – Michael Lewis on Sam Bankman-Fried. I can’t tell you how much I was looking forward to the latter, but having read some reviews, I’m in two minds about whether I should bother with it.

An oldie but a goodie, Sarah Drummond on The what not the how of Service Design.

Harry at Neontribe told me about CharityCamp – so now I am telling you.

The Innovators – lessons from the digital revolution

innovators

I’ve just finished a rather excellent book, The Innovators by Walter Isaacson.

It takes a wonderfully long term view of digital – starting with Charles Babbage and Ada Lovelace and ending with Larry and Sergei in more recent times. I thoroughly recommend it.

At the end is a magnificent concluding chapter, identifying the lessons that the history of computers offers to those wanting to innovate themselves. They may, perhaps, be surprising.

Firstly, creativity is a collaborative process. The notion of a lone innovator is essentially a myth. Individuals do have ideas of course, but to make them happen they need to be a member of a team. Solo brilliance just isn’t enough.

A good (or, rather, bad) example of this in the book is William Shockley, a brilliant mind who made several vital intellectual leaps in the development of the transistor, but whose personal style meant he was unable to take people with him and was a poor collaborator.

The team needs to bring together people with different skills and complementary styles. One common arrangement is to have a visionary paired with a great operations person – the two Steves at Apple are a classic example of this. Jobs provided the vision and Wozniak did the actual doing.

Another lesson from the book is that truly innovative ideas take root when nobody seeks the credit – whether as organisations or as individuals. The internet is a great example of this. When Vint Cerf and colleagues were writing the specifications for the protocols that would establish the Internet, they called them ‘requests for comment’ rather than anything more formal. It made all those involved feel ownership of the process and so encouraged them to fall in line.

Third, money is not always the primary motivation in digital innovation. The digital revolution was spurred on by three main groups – government, private enterprise and communities and each was as important as the other in the story.

The US government in particular, through the military, provided the funding for the research to take place to develop new ideas. private enterprises then sprung up to develop them into products. Meanwhile, others through a process of what Yochai Benkler refers to as “commons based peer production” helped to figure out what all this meant for individuals and communities, which created the use cases for the technology and also developed new ideas themselves.

Only one of those groups has profit as its primary motivation. That’s not to denigrate private enterprise’s role at all – it is vital and few if any of the innovations would have worked without it. However, societal and community focused benefits matter just as much and are an important part of the mix that generates disruptive change.

Finally, and perhaps most interestingly, many of those involved in the digital revolution were not “just” engineers, or scientists. A common thread is an appreciation of the arts as much as the sciences. Perhaps best exemplified by Steve Jobs’ idea of Apple being at the “intersection of technology and the liberal arts”, artistic creativity is a core driver of innovations. This takes us all the way back to Ada Lovelace and her description of Babbage’s early computer as being “poetical science”.

This creativity is still the one thing that humans can do much better than machines, which leads us to another of Isaacson’s lessons, which is that people and computers working together in a kind of symbiosis is where the real sweet spot in digital innovation lies, rather than in artificial intelligence. Instead of trying to make machines that act like humans, we should leave the computers to do what they are good at – crunching through data and calculations – which frees up the people to do the creative, intuitive bit that machines struggle with so much.

Great innovation, then, is a balance – between art and science, between individual brilliance and collaboration, between humans and machines. Something well worth thinking about and bearing in mind as we head into a new year.

Founders at Work

foundersatworkAm currently reading, and very much enjoying Founders at Work by Jessica Livingston of Y Combinator.

It’s basically lots of interviews with founders of companies that were once startups about what life was like in the early days.

The book’s blurb sells it well:

Founders at Work is a collection of interviews with founders of famous technology companies about what happened in the very earliest days. These people are celebrities now. What was it like when they were just a couple friends with an idea? Founders…tell you in their own words about their surprising and often very funny discoveries as they learned how to build a company.

It’s an impressive list of people, too, including:

There loads more too. What I like is the mix of new digital startups and some stories from earlier in the story of the technology based startup, particularly around the time of the birth of the personal computer and software industry.

Funnily enough, as I started typing this post, I got notification that Tim Dobson had written a book review post of this very tome! It’s well worth a read through his detailed notes, but his concluding paragraph sums the whole book up well:

As a book, it comes across as well written, and is full of genuinely interesting interviews. If you’re interested in the history, or how some of these companies and startups came into existence, or you’re interested in learning what people feel they did right… and wrong, then have a read through it.

What is always interesting to think about when reading this type of material is what those of us working in larger organisations can learn from startup culture and the way these scrappy little companies work.

A common theme of Founders at Work is the role that luck can play in the success of a startup. However, equally important is determination – a refusal to accept failure – and linked to that, flexibility – so when one route looks like it won’t work, pick another and have another go.

Is technology killing books and reading?

A fairly interesting, if somewhat confused in places, piece in The Guardian a few days ago from the author Philip Hensher.

He starts by pointing out the rather glorious way that slightly niche publishing projects can get off the ground thanks to crowd funding websites such as Kickstarter, and also the way in which it’s now possible to buy and download electronic versions of a writer’s entire output for a couple of quid thanks to the ebook stores.

So far so sensible, but Hensher then goes on:

Ruth Rendell was commenting on one of the beneficiaries of the “long tail”, a once forgotten novel by John Williams, Stoner. Rendell suggested that it has become a huge success in 2013, compared with its small impact on publication in 1965, precisely because it celebrates the power of reading and the value of literature. In 1965 that was taken for granted. Now, Rendell suggested, reading has become a specialist activity, and Stoner is more “needful”.

He goes on to suggest a literary equivalent of the doctor’s recommendation of five-a-day, replacing fruit and veg with books – and hopefully a slightly longer timeframe.

I personally find that there are some works that I am perfectly happy to read on an electronic device, whether a Kindle e-reader or the app on my iPad (mini – the regular sized iPads are far to cumbersome to work well as a reading device).

There are other books, however, which I need to be on paper in front of me. I’ve recently been reading the letters of DH Lawrence – which I heartily recommend – and it would be a far poorer experience were I to be reading them on a screen rather than being able to thumb through the pages.

The sheer accessibility of literature now, thanks to the internet and resources such as Project Gutenberg, make it a fantastic time to be a reader. I suspect it is also a great time to be a writer, as the ebook market allows those authors who might never have got a book deal to find readers and perhaps make a living from their words.

As to whether the distractions of the internet are stopping people from reading… well, I dunno. I have a sneaking suspicion that those who do not want to read have always found something else that they would rather do; and those who love books will always find the time for them, no matter what is happening elsewhere, virtually or otherwise.

Link roundup

I find this stuff so you don’t have to: