Laura Czapiewski – Why human trust shapes AI success: The psychology of digital has never been more important than now, in the age of AI. There are countless examples of where AI has proved to be far more reliable than…

A roadmap for modern digital government: Our plan to build a modern digital government that works for you – making life easier, driving growth and delivering smarter, more efficient public services

AI is not a strategy

AI is not a strategy, it’s a tactic. Once all the fuss has settled down, we will be in a position where specific AI tools are useful in specific circumstances – it won’t have “transformed” anything. We had exactly this…

📅 Daily Note: December 2, 2025

Gavin Beckett – Harnessing the changing landscape of local government to create internet era organisations: Effective responses to complex, long-standing social challenges need to be co-designed and co-produced with people and community organisations that grow from the ground up. Modern…

📅 Daily Note: November 25, 2025

Richard Pope – Preventative healthcare: designing for the service loop: # – micropost 23148 Katherine Wastell – Every organisation has some madness: If everyone spots the problems but no one takes responsibility, things will only get worse. Accountability is the…

📅 Daily Note: November 7, 2025

Ash Mann – The discipline of focus, what makes a digital strategy work: Good digital strategies aren’t long documents or laundry lists. They’re about ruthless focus – choosing a clear direction and sticking to it, even if that means letting…

📅 Daily Note: October 29, 2025

Find and reuse digital service elements is a website put together by some folk at the Ministry of Justice that signposts the user to examples of publicly available guidance and patterns for digital work. Am not entirely sure what I…

📅 Daily Note: September 23, 2025

Building understanding of software markets in local government from the Local Digital team: We’ve also identified through roundtable discussions and feedback from partners that managing effective procurements and successfully exiting technology contracts is a challenge, particularly where internal capacity or…