Government customer services to be modernised with help of industry experts: The government is launching CustomerFirst, a new unit within the Department for Science, Innovation and Technology, to modernise public services and improve the experience for millions of people who…
Dave Briggs
An online notebook
Dave Briggs
An online notebook
A roadmap for modern digital government: Our plan to build a modern digital government that works for you – making life easier, driving growth and delivering smarter, more efficient public services
📅 Daily Note: November 25, 2025
Richard Pope – Preventative healthcare: designing for the service loop: # – micropost 23148 Katherine Wastell – Every organisation has some madness: If everyone spots the problems but no one takes responsibility, things will only get worse. Accountability is the…
📅 Daily Note: November 7, 2025
Ash Mann – The discipline of focus, what makes a digital strategy work: Good digital strategies aren’t long documents or laundry lists. They’re about ruthless focus – choosing a clear direction and sticking to it, even if that means letting…
📅 Daily Note: August 7, 2025
AI in Adult Social Care – guidance for adult care providers on the use of AI. # – micropost 22995 Giles shares “examples and links about working in the open and agile communication”. # – micropost 22996 Ben Unsworth is…
📅 Daily Note: July 11, 2025
Digital and mission-driven government: digital, burdens and networks – Richard Pope’s first essay of three looking at how his Platformland thinking “can provide a unifying role in the successful delivery of the government’s missions”. In the digital age the answer…
📅 Daily Note: December 13, 2024
Dave Rogers answers the question Just what is ‘Test and Learn’? # – micropost 22849 Lloyd writes up his experience of new, location based social network thing Mozi. Just like it’s 2008 all over again! # – micropost 22865 Anything that…
💡 How the Institute of Digital Public Services could get started
A lot of people seemed to like the idea of the ‘Institute of Digital Public Services’ (IDPS) – admittedly a few didn’t, but not enough to convince me it isn’t an idea worth pursuing! How on earth to get something…
💡 I think we need an “Institute for Digital Public Services”.
Where’s the centre of gravity for conversations about how we can and should be leveraging the digital revolution for the benefit of society through our public services? I think about the flurry of activity when James Plunkett kicked off a…
📅 Daily note for 30 October 2024
Am thinking again about the structure of my blogging here. I’d much rather than the individual paragraphs in these daily notes existed as posts in their own right, as well as being collected together for the whole day. That way…