government

The movement to modernize government technology has been focused on the delivery of government services using modern technology and best practices. But that is only half the solution; now we must also learn to drive policy and operations around delivery and users, and complete the feedback circuit. Only then can we effectively achieve the goals government policies intend.

Original: https://medium.com/code-for-america/delivery-driven-government-67e698c57c7b?source=userActivityShare-2e5276a56569-1527862195

The Ad Hoc Government Digital Services Playbook compiles what we’ve learned from four years of delivering digital services for government clients. Our playbook builds on and extends the Digital Services Playbook by the United States Digital Service. The USDS playbook is a valuable set of principles, questions, and checklists for government to consider when building digital services. If followed, the plays make it more likely a digital services project will succeed.

Original: https://adhocteam.us/2018/05/24/the-ad-hoc-government-digital-services-playbook/

While there are some great pockets of work taking place to deliver better public services, the UK government’s overall attempts at technology-enabled, or “e-government” or “digital”, reform appear to be struggling to achieve and sustain the benefits promised at the pace and scale originally foreseen. And not for the first time – this has been a repeating cycle of optimism and disillusionment since the mid-1990s. So why is this?

Original: https://ntouk.wordpress.com/2018/04/19/the-wellsprings-of-uk-digital-reform-part-1-the-backstory/