Community facilitators

From Rich Millington: A moderator keeps things normal. A moderator removes the extremes from the community. Moderating isn’t as hard as moderators would have you believe. You can typically find community members to do it. A facilitator makes it easier…

The value of online communities

Jeremiah Owyang posts about a report he has written for Forrester. The executive summary is all we really need: To host a successful community, think of it as you would product development: Start by focusing on objectives, chart a road…