Community facilitators

From Rich Millington: A moderator keeps things normal. A moderator removes the extremes from the community. Moderating isn’t as hard as moderators would have you believe. You can typically find community members to do it. A facilitator makes it easier for the community to communicate. A facilitator takes the community through a process, and does … Keep reading

The value of online communities

Jeremiah Owyang posts about a report he has written for Forrester. The executive summary is all we really need: To host a successful community, think of it as you would product development: Start by focusing on objectives, chart a road map, assemble the right team, and plan to be flexible. Then build your success by … Keep reading