An online notebook
This is a nice and easy framework to use when you find yourself needing to do a quick service discovery to find out some basic details about a service and how it can be transformed. The point at which you might want to use this is right at the start of your digital work, when … Keep reading
Personas are a great place to start with user centred design, particularly if the whole practice is new to your organisation. This is because they can provide a quick and cheap way of ensuring your project puts the different types of user at the heart of your service design process. Personas are fictional representations of … Keep reading
Something that I have found helps an awful lot is having a simple way to match identified user needs with the technology capabilities needed to meet them. It helps in two main ways: by encouraging people to consider the user needs they are trying to meet before thinking about technology solutions (always tempting, but dangerous!) … Keep reading
User stories are the strongest way you can capture requirements for your digital service and are another key component in taking a user centric approach to design. Rather than the old way of doing things, of producing a specification document outlining every single feature that a product needs to have, user stories focus on the … Keep reading