Social media staff guidelines

There is a lot of discussion about social media policies, especially in government. People want documents to set out how staff can and should use social networks and other websites to engage with citizens and groups, and what the protocol should be when staff comment on blogs or forums in an ‘official’ capacity. The obvious … Keep reading

GoogleLocalGov community

Those who attended, or would have liked to have done, the Google event last week might be interested in a new group we have set up: http://groups.google.com/group/googlelocalgov To talk about how local government can use Google tools. Though this isn’t an official Google space, it will have Google folk as members who will be able … Keep reading

Getting noticed: The Five Step Programme

The second Wednesday guest post! Thanks to Sarah for this great post – if you’d like to contribute, just email me – and being called Sarah isn’t necessarily a requirement! Online communication isn’t always taken seriously. It’s a nice to have on top of offline work or something organisations have been told to do. It … Keep reading