An online notebook
Right now, there is growing interest in the role that learning can play in organisational change, but we are starting from a place where learning is seen as separate to the practice of work, and also something different from more operationally focused knowledge sharing. Original: https://postshift.com/bridging-the-digital-skills-gap-in-the-digital-workplace/
The digital commons has become a common problem, clogged by disinformation, stripped of privacy and squeezed by insatiable shareholders. Online propagandists stoke violence, data brokers sway elections, and our most intimate personal information is for sale to the highest bidder. Faced with these difficulties, big tech is increasingly turning to Wikipedia for support. Original: http://www.wired.co.uk/article/wikipedia-google-youtube-facebook-support
I’ve been prompted by some discussions on LinkedIn to write briefly here about CRM – or customer relationship management to give it its unabbreviated title. The idea behind CRM is that an organisation can record every interaction it has with its customers, so that anyone picking up a future call can be instantly caught up … Keep reading
This is our first Salesforce integration, and it was made possible through the use of an API, developed by Rutland’s own tech team. At our end, all we had to do was write the code to integrate with it, and boom, two-way communication. Original: https://www.mysociety.org/2018/06/08/fixmystreet-pro-meets-salesforce-integrated-street-reporting-for-rutland/
Transformation is a world away from simply polishing the way things are currently done (the “lipstick on pigs” approach – the tired web- and form-based service design ethos of the past few decades, stuck Groundhog Day-like inside the broken silos and reference frames of existing organisational services). Improving our public services relies on the ability … Keep reading