Daily note for 29 October 2023

LocalGovCamp was lovely last Wednesday but exhausting. I did very well not to drink much at all the night before which definitely helped. But… so many people to talk to, so much going on. I attended way more sessions than I have done previously and I think that was a good move. Sometimes the opportunity to sit (a bit more) quietly and listen is a way to recharge the social batteries. Anyway, it was great seeing people and as always the energy of the local gov crowd, despite all the challenges, is always an inspiration. Credit to Mr Hill for his organising skills, and the sponsors for their support.

Neilly Neil is blogging again, hurrah!

The next innovation igloo is about blogging, don’t forget.

Full Stack Service Design is a model to help people break services down into the parts that make them and understand how all of these parts impact the user experience.”

Imaginary Problems Are the Root of Bad Software.

Abort Retry Fat is a brilliant newsletter about the history of various bits of IT. This one on Lotus, from 1–2–3 to Notes, is a belter.

How to run a daily stand-up – very useful from Alan Wright (as always).

Daily note for 23rd October 2023

I’ve had a quiet couple of weeks here on the blog. Also no newsletters in that time and limited engagement in places like LinkedIn and Bluesky. A dip definitely driven by my mood and stuff going on in life, but also because I’ve had a lot of work on and achieved some good things.

LocalGovCamp on Wednesday this week, in Bristol. First time I have stayed away from home in over a year and ngl I am a bit antsy. It will be nice to catch up with people but also – I suspect – exhausting.

I have been putting together a kind of minimum viable project documentation thing in Google Spreadsheets. There are so many projects on the go in local authorities in particular that require a certain amount of documentation, no matter how old school it might feel. Often though it just doesn’t get done, and that’s largely because there’s often a gap between project document templates, which tend to be large and overblown, and just keeping a list in a notebook, which sometimes turns out to be inadequate.

Of course documentation is never the reason that work fails, but sometimes it can provide a bit of a foundation, and having reasonably nice to use and look at, lightweight documents make it all a bit easier. Of course, I would recommended people make their own copies of this thing and adapt the hell out of it to meet their needs. It’s unlikely they are the same as mine.

In a message to a chum, just now, on blogging: “I think it’s just a case of finding a rhythm that works. I find posting little snippets – or aggregations of snippets – works well for me at the moment. As soon as I try to write 500 words on one topic I seize up”

We ran an Innovation Igloo on Friday last week, on service directories, and it was well attended and people seemed to enjoy it. They now seem to be a regular fortnightly affair on a Friday lunchtime. The next one is on Friday 3rd November at 1pm, and it is about blogging and working in the open.

Service directories are a really interesting example of what is on the face of it a very simple technology answer to a policy problem, but one that with a little imagination could be scaled up and out to help design a new operating model for a whole bunch of local public service delivery – and most importantly, prevention. I need to write it up really. Anyway, well worth checking out the Open Referral standard for directories and the research Jukesie is doing on engagement with said standard.

The humans of digital transformation – a talk for Digital Government North, and reprised for the GDS Speaker Series – lovely stuff from Matt Edgar.

Nice reflective week notes from Alex.

Daily note for 10 October 2023

Props to Doug for pointing out this free course called Mastering Systems Thinking. Am giving it a go!

Stockport Council published Towards a digital solution to reduce delays in transferring patients to social care.

Hurrah for Adele Gilpin and the West Northants digital folk for working in the open on their new blog!

Dan Hon writes in his newsletter about the imminent enshittification of Substack. This is not news I want to hear. I replied on LinkedIn:

I guess as well as Quora the other comparison is with Medium, which started out offering an amazing user experience for writers and an ok one for readers, but now seems to want people to log in just to read content.

The problem at the moment is that the experience for writers on every email platform I have tried recently has been so awful, it’s pushing people towards Substack, despite the fact that there are these warning signs for readers.

I’ve been coping with the slow death of Twitter by making more use of my blog, and maybe I ought to start archiving newsletters on there too, just to keep an open web version always available.

So expect to see a slew of posts on here soon, copied and pasted from my newsletters 😀

AI isn’t a drill, and your users don’t want holes

The Tyranny of the Marginal User – this is excellent:

What’s wrong with such a metric? A product that many users want to use is a good product, right? Sort of. Since most software products charge a flat per-user fee (often zero, because ads), and economic incentives operate on the margin, a company with a billion-user product doesn’t actually care about its billion existing users. It cares about the marginal user – the billion-plus-first user – and it focuses all its energy on making sure that marginal user doesn’t stop using the app. Yes, if you neglect the existing users’ experience for long enough they will leave, but in practice apps are sticky and by the time your loyal users leave everyone on the team will have long been promoted.

Daily note for 6 October 2023

Sent out a newsletter yesterday. It features some notes on building network of digital enthusiasts in your organisation.

The innovation igloo about service patterns was fun today. We talked about service patterns and referenced the Essex/FutureGov work, the GDS Verify-inspired work, and something I have been noodling on myself recently.

The next one is in two weeks time and it’s about service directories. Sign up here.

Had a lovely chat with Jukesie today. Seems like he is very much enjoying life right now, which makes me happy.

Two books about tech related topics have come out recently. One turned out to be predictably disappointing – the Walter Isaacson book about Elon Musk, and the other to be disappointingly disappointing – Michael Lewis on Sam Bankman-Fried. I can’t tell you how much I was looking forward to the latter, but having read some reviews, I’m in two minds about whether I should bother with it.

An oldie but a goodie, Sarah Drummond on The what not the how of Service Design.

Harry at Neontribe told me about CharityCamp – so now I am telling you.

Daily note for 4 October 2023

I visited Newark and Sherwood Council, just over the Nottinghamshire border, on Monday, to give a talk to their digital champions network. I borrowed the ‘5 digital things everyone needs to know about’ frame for the talk from my Digital Essentials e-learning course, and it seemed to work as a 40 odd minute talk (although I was only meant to do 20, oops).

Am open to delivering this to other organisations – probably remotely rather than in person though. If this would be useful, drop me a line and we can have a chat about it!

Local Digital evaluation study: A snapshot of our initial findings – I have views, will write them up at some point.

People. Process. Product – Three lenses to improve your digital strategy.

How we’re opening up access to GOV.UK Forms – access isn’t being opened to local government just yet, which is probably fine for now. Beyond ‘free’ I’m not sure what else GOV.UK Forms would bring to the party at this stage in its development. One important consideration for me is what it spits out once a form is submitted – am guessing some kind of XML or JSON maybe. Organisations adopting these forms will need the in house capability to do something useful with that output, which isn’t usually the case.