An online notebook
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An online notebook
Something that I have found helps an awful lot is having a simple way to match identified user needs with the technology capabilities needed to meet them. It helps in two main ways: by encouraging people to consider the user…
A few months ago, I recorded this chat with Kit Collingwood, from the Royal Borough of Greenwich, about her work at the council, the new digital strategy she authored, and how she and her team are tackling the many challenges…
The mechanics of making digital change happen in an organisation can be really complicated. What works in one place may well not stick in another. It all depends on strategy, structures, politics and personalities. One common approach is to have…
User stories are the strongest way you can capture requirements for your digital service and are another key component in taking a user centric approach to design. Rather than the old way of doing things, of producing a specification document…
I find interesting things to read, bookmark them, save a chunk of text as a quote, and then occasionally copy and paste it all into a blog post, so you don’t have to. Digital Inclusion Toolkit: now live Leeds and…
As part of an occasional series, here’s a video of a conversation I had today with Kit Collingwood, Deputy Director for Digital and Customer Services at the Royal Borough of Greenwich. Kit shares some great insights and has some really…
February is a short month, of course, but this one seems to have lasted for ages! Perhaps the impact of lockdown. The month started with snow, and we had a good amount here in south Lincolnshire, enough for Ruth and…
I am looking to recruit a small group of digital doers across local gov to help me test an idea I have had – for a virtual coaching group. What I think this looks like is maybe a group of…
More nuggets spotted online, shared for your edutainment. 5 tips on running virtual events – DWP Digital One of the biggest learning points for the events team was that you can’t take a plan for a physical event and simply…
Some bits and pieces I have been reading lately. The relentless Jeff Bezos – Stratechery What is clear, though, is that any attempt to understand the relentlessness of the company redirects to their founder, Jeff Bezos, who announced plans to…