Keeping on keeping on

Quick job update from me: after a fantastic year doing digital culture and capability stuff at Brum, it’s time for me to move on. Next up, I will be supporting Amanda Stevens at Lambeth with digital in social care, as well as helping figure out digital platform stuff more generally. Looking forward to getting cracking tomorrow!

Birmingham is a fabulous place to do digital and technology work, brilliantly led by Cheryl Doran and I will be watching them do more and more amazing things over the next few years. Thanks to all the team there for making my time so fulfilling! ❤️

I’ve joined Made Tech!

I’m really pleased to be able to say that since last week, I have been working at Made Tech!

For the last decade or so I have been working with local government to modernise the way things get done: from early experiments with social media, to improving the user experience on websites, to getting to grips with the back office IT and all that entails.

Sometimes I have worked directly in councils, in Head of Service roles at places like Adur & Worthing or Croydon; sometimes as an interim, such as at Horsham or Reading. Just recently I have been a freelance consultant, working across a number of local authorities.

What I haven’t done before is work for a company that can support public sector change and modernisation at scale. Being a freelancer is all well and good, but there was only ever one of me and my own skill set has its limitations.

Joining Made Tech gives me the opportunity to keep talking to local government about how it can make best use of digital design, data and technology; only with the backing of an incredibly strong team of designers and technologists to actually make things happen.

What’s more, the cultural fit with the company is a perfect one. The commitment to capability building by sharing knowledge and experience and up-skilling client teams really speaks to me.

There are a whole bunch of people I have known and respected for a long time at Made Tech. Getting to spend time with Glen, Lorna, David, Matt, Emma, and others is going to be a fab experience. The new people I am meeting are also an incredible lot, and I am really excited about what we can make happen together.

I need to figure out what I am going to do with the SensibleTech website in the future, but for now it’ll stay where it is and the content won’t be disappearing. I dare say, though, that I will be blogging a bit more here than previously, as well as appearing now and then on more official channels.

If anyone in my network is interested in how Made Tech could help them make things better, please do get in touch.

SensibleTech

I’ve started up a new site recently, which I’ve called SensibleTech.

The aim is to share the stuff I’ve learned over the last decade or so of doing digital in public services. I reckon most of the things that are keeping people and organisations from confidently grasping the opportunity that digital offers are things they don’t need to worry about. They just need reassurance that answers are out there.

I’ve moaned in the past that a lot of the potentially useful material that gets published isn’t useful at all, because it’s so often vendor-produced and so, naturally, focuses on how great their product is, rather than everything else that goes into building great digital services – particularly the things that don’t quite go to plan.

So I want to publish articles sharing how I approach certain things in the hope that others can make use of that themselves, and some of the templates I’ve made over the years. I’m also talking to experts in the field and sharing their experience and knowledge too.

In the future, I’d like to look into more formal learning, whether online workshops over Zoom or e-learning courses that people can complete at their convenience. But for now, articles and videos are enough.

Go and take a look around, some of the content on there already includes:

Hopefully there’s something useful for you in there. If there’s anything you’d like me to cover, just let me know.

I’ve also resuscitated the Digital Digest email newsletter to send the latest stuff into people’s inboxes. You can sign up for that here.

Rebooting working out loud

I’m three months into my new job and that seems a good time to reflect on how things are going. I’ll save the meat of that for another post, because this one is about how I am working within my network, or rather how I’m not very much at the moment.

I haven’t posted to this blog for some time, and most of that was just links – however recently even that has dried up. I’ve not even bookmarked anything, nor saved any items to read later in Evernote. My email newsletter has equally dried up.

The reason for this is that I’m not reading much. I’m still pretty old school and use a feed reader, and the counter on that read 5,000 unread items yesterday evening. To be honest I think it’s said that for a while and it just stopped bothering counting after that. I hit the “mark all read” switch on it this morning. It felt good.

Does this matter? I think it does because in many ways I am what I read, in that all my best work comes on the back of having read something that someone much cleverer or more accomplished than me has published. Without that stream of ideas coming in, being thought about and then regurgitated with my own half-baked spin on them, I’m missing something pretty important, and I’m sure my work suffers.

Not only that but my role in my network takes a hit too. I’ve always prided myself on being a good curator of interesting stuff for the people who follow me on this blog, or on Twitter, or subscribe to my newsletter. Having that active network has helped me a lot in the past, whether by opening up opportunities or simply sharing ideas and feedback. Not having that loop in place leaves me feeling somewhat bereft.

So what am I going to do about it?

I need to find a new rhythm, one that works for me in my new role. Part of this is about technology and tools, part about how I manage my time, and part about finding the right forms to work with.

First, I need to carve out some time everyday to do some reading. The fact that I spend an hour on the train every morning and evening ought to provide a good opportunity to do that, and perhaps if I didn’t get sucked into taking the chance to write one more email, I could use that time productively to scan through what my various RSS and email subscriptions throw up.

Key to making this work though is moving from what has been a pretty traditional laptop based mode of working to being mostly operated from my phone. This is because I can’t really do this effectively from my work corporate laptop, and I’m not lugging two computers around everyday. So I need to look at the apps I am using to make it as easy as possible on my phone.

Second, I need to figure out a workflow for sharing good stuff back out to my network. This has worked well in the past through bookmarking using Pinboard, which then fires off some IFTTT applets to ping content out to Twitter, into link posts on this blog, and into Evernote to read later or consider for inclusion in my newsletter. I need to get this back on track and ensure it still works, particularly when I am mostly working from my phone.

Third, I need to experiment a bit with how I publish content, particularly here on the blog. I’m not convinced the basic link posts that dominated for most of last year are a great use of this space – they are better suited to a medium like Twitter, and to be collected together in the newsletter. I’m really intrigued by the weeknote format that Jukesie has been popularising, and I do believe it would be healthy for me to be able to post reflective pieces here to get a better understanding of how I am progressing things at work, whilst hopefully sharing something useful for readers. There are a few different formats for weeknotes, some that baldly state what happened that week, others more reflective and personal. I think I’ll probably aim for the latter, but as with most things, it’ll probably take a few goes to get the tone and format right.

I also need to consider how I use the other platforms available to me. We have the work blog of course, for which I am contractually obliged to produce content. We also have a thriving internal network of Teams, to which it’s helpful to curate and post links and content to share with colleagues. I don’t want to end up duplicating loads of stuff and copying and pasting content from one place to another, so that might need a little thought.

Restarting the newsletter is also important to me. It’s been bothering me that I haven’t sent one out in ages and it’s a shame, because it used to get a load of good feedback. I suspect perhaps switching it from weekly to fortnightly might help ease some of the burden. The newsletter though is something that I will struggle to do from my phone. Whilst it’s technically possible, it would probably drive me mad attempting it!

In summary then, I need to find some time and space to read and research, come up with a mobile-centric workflow for writing and sharing interesting things with my network, and experiment with new forms of writing that fit in with the above whilst bring value to me and to my network. Seems reasonable, but probably not that easy.

If anyone has any ideas, I’d be really interested to hear them!