STOP BLOCKING

Steph has released some details of his short survey of the blocking of useful websites within the public sector. The following figures show the percentages of organisations which allow access to each type of site:

Google 100%
LinkedIn 100%
NetMums 100%
Wikipedia 97%
Digg 97%
Google Reader 91%
WordPress.com 89%
Yahoo account 86%
Flickr 83%
Twitter 83%
Bebo 69%
YouTube (able to see well) 63%
Gmail 60%
Facebook 54%

The worst offending organisations seem to be:

  • DWP
  • Directgov (DWP)
  • Surrey County Council
  • ‘A north east council’
  • Environment Agency
  • MOD
  • FCO
  • Home Office

And Steph concludes by saying:

Does DIUS or Cabinet Office have staff any more or less likely to waste time than the Home Office or DWP? Is ’security’ more important in Surrey than Devon? Might the good burghers of Directgov benefit from a bit more exposure to the social web? Would people at FCO tasked with engaging around the world be helped by being able to view more of the World Wide Web?

You decide. Or you could always pop your CV on LinkedIn to find an opening somewhere that actually lets you do your job?

I have spoken to a number of people about this issue. The reasons giving for blocking that are given by IT departments are quite often laughable: network overload? Increased risk of viruses? The truth is that the reason why these tools are blocked is because organisations don’t trust their staff not to abuse them. It sucks.

Government spends ‘£16m on media monitoring’?

The Guardian reports that the Conservative Party have unearthed that the spending by the various arms of the UK government on ‘media monitoring’ – ie finding out what people are saying about them – reached the sum of £16 million pounds over the last three years.

Whitehall departments alone spend more than £11m on outside media monitoring companies, including £2.7m in the last financial year.

Quangos including the Arts Council for England, and the Equality and Human Rights Commission, have spent another £2.248m.

The Conservatives pointed to the fact that the government has its own in-house monitoring service, which employs 19 staff and costs £1m a year to run.

The full cost of media monitoring is likely to be even higher, however, because the figures exclude two of the biggest government departments, the Department of Health and the Department of Work and Pensions.

ØThe Conservatives said the two departments refused to provide details of their respective spending because it was deemed to be "commercially sensitive".

That does sound like rather a lot of money to be spending. The quote above does mention COI’s own media monitoring service (see towards the bottom of this page) which I am sure is an awful lot cheaper than commercial alternatives.

Another way of cutting down on this sort of cost, of course, is to make use of monitoring tools on the web. Alright, subscribing to a few Google searches on key terms probably won’t replace the efforts of getting an agency to do it, but it surely would help if individual teams within an organisation are monitoring what people are saying online about their work.

After all, with almost all of the mainstream media now making most of their content available on their websites, I wonder just how much stuff would get missed – assuming you were tracking the right stuff?

What is the role of government on the web?

Gerry McGovern has been writing an excellent trio of posts on the topic of government and the web. He has identified five things that government should be addressing:

  1. Get away from a technology obsession
  2. Manage customer top tasks, not government websites
  3. Get politicians off government websites
  4. Stop government vanity publishing
  5. Develop a government archive

He expands on each of these things in the three posts. Recommended and thought-provoking reading.

The Webbies’ Union?

Attending my first TeaCamp for aaaaaages yesterday, I had the surprise pleasure of bumping into Paul Canning, everyone’s favourite eGov firebrand. Paul was buzzing about the recent Public Sector Forums meetup, which featured plenty of Better Connected related dust-ups, but also some more positive stuff around the developing [deep breath] Public Sector Web Managers’ Group.

The aim of PSWMG – which Paul is keen to rebrand as Public Sector Webbies – is to provide a voice for those people working in public service on web related stuff but who aren’t IT, Communications, Marketing or any of those roles which are already well represented. Many of those working with the web these days actually have jobs which incorporate all of the above, then some more. The trouble is, no one knows who the webbies are, what they do, or what they know about and so they don’t often include them in discussions that they could have a really positive impact on.

So, we all had a bit of a chat about it over a cup of tea or two yesterday, and it sounds like things are going to start moving soon, based on the foundations already set by Dan Champion and others. Let’s hope that the decision makers take notice.

Power of Information Task Force

Tom Watson posted up his speech announcing the Power of Information Task Force on his blog yesterday and it contained some really good stuff. I guess that those who want to can snicker about the notion of creating a task force to promote innovation (shouldn’t we be organising without organisations?), but I’m glad that there will be some folk looking into this stuff, and it would be nice if they do so in an open and collaborative way.

Only last week, the Prime Minister became the first head of Government in Europe to launch his own channel on Twitter, which I can tell you from experience, is extremely useful to his ministers at least.

But we need to make it easier for others too.

Hazel Blears
with be leading this agenda when her department will address this in a White Paper on engagement in the summer.

But I want to take the Power of Information agenda further and do it faster. So today I am announcing the establishment of the Power of Information Taskforce. I’m pleased to say that Richard Allan has agreed to Chair the Taskforce. Richard has a vast breadth of knowledge in this field. He’s also an all round good guy and I know he will help us provide clarity to government departments as they contend with the power of information agenda.

Most interesting for me were the bits that focused on community engagement and participation. Let’s have a look at one or two now.

And in the week where the digital world went crazy over Mystarbucksidea.com (I’ve already voted for free Wifi), NHS choices launched a blog about diabetes, bringing together the people who treat the illness and the people who receive treatment. It’s a brilliant ideas and hopefully will foster a new information community who can work together to improve things.

I was diagnosed a type 1 diabetic about a year ago, so have quite an interest in this. I was 27 when I was diagnosed, which is a funny age I think, and led to it taking quite a while for the doctors to figure out if I was type 1 (meaning injections) or type 2 (meaning I had to eat less). I still haven’t got to grips with it yet: I’m supposed to inject myself four times a day but manage it twice at best, largely with the result that I feel pretty crap all the time. Last summer I was hospitalised twice and suffered a crippling bout of depression. I guess I am exactly the sort of person that this blog is supposed to be reaching out to: I’ve got the disease, I’m crap at dealing with it, and I like blogs. I hadn’t heard about it though, which renders it pretty useless. Still, now I do, thanks to Tom, I’ll engage with it, leave a comment or two and see what happens. The blog idea is nice, but I wonder whether more of a social network type approach would be better – linking me up with other diabetics who have been through similar issues.

My officials have been working up draft guidance on how public servants can use social media. And the Power of Information Report made a series of recommendations about this too.

I want the taskforce to ensure that the COI and Cabinet Office produce a set of guidelines that adheres to the letter of the law when it comes to the civil service code but also lives within the spirit of the age. I’ll be putting some very draft proposals to the taskforce to consider later this week.

Here, here. I wrote in the wake of the Civil Sef affair that Public servants should be blogging, or engaging through other social networking tools. Public servants are too often characterised as faceless bureaucrats and the more that can be done to dissuade people from that notion, the better. But to get more public sector workers being open, they need to feel safe to do so, and sensible policies will help to do that.

We will also look at, and learn from, the way people are communicating with each other.

The 19th century co-operative movements had their roots in people pooling resources to make, buy or distribute physical goods. Modern online communities are the new co-operatives.

This is a point I have been meaning to blog about for some time: the relationship between online collaborative communities and the co-operative movement. The point is that while the tools are new, the relationships aren’t, and people have been working together to tackle problems since the year dot. What the tools do is make the process easier and more transparent and because they also make it easier to do without forming institutions or organisations, they also remove some of the political undercurrents too. More needs to be written on this, I think.

And when we know we get a delivery channel right we should use the ‘collaboration’ part of Ed’s vision to best effect, to gain, social leverage, as Professor Shirky would say.

Let me use a recent story to illustrate this point. I recently registered my local Labour Party with groupsnearyou.com. This is a new site provided by the MySociety people. It’s a site for people who run small scale community focused groups.

Through the site, I found West Bromwich Freecycle.

I’m the Member of Parliament for West Bromwich East and I didn’t know about an important recycling initiative going on in my own patch. This information now means that a bag load of clothing for a small child and a habitat sofa are about given a second chance to give pleasure.

Nice example, not least because of the use of an existing network to connect with others. The delivery channel – in this case the connecting of local groups – does not therefore need to be created by the government, or the Labour Party, rather by interested folk, doing things in an open and collaborative way like MySociety does.  This taps into another long running question of mine which asks whose responsibility is it to push for improvements in civic life using social tools? Is it the government, at whatever level? Is it organisations like MySociety? Or is it every individual with a laptop and a broadband connection? I am beginning to suspect the answer is the latter – individuals pushing the boundaries and demonstrating where the value is, with the institutions following up once the point has been proved. Organisations like MySociety can help but they aren’t necessarily needed

Overall, a great speech to hear from a cabinet minister. I look forward to seeing what happens next.