An online notebook
I’ve just started a LinkedIn group on the topic of digital skills in the workplace. You are very welcome to join. I have to admit – I’ve not done much with LinkedIn groups before, and while much of it is pretty intuitive to anyone who has used similar features on other networks, I’ve had to … Keep reading
Linkydink is a lovely little service that does one thing very well. It allows people to add links to a group and for a daily list of the links collected to be emailed out to subscribers. It is run by Makeshift, a fantastic company in London that seems to churn out excellent little tools such … Keep reading
This article was originally written for the SLCC‘s ‘Clerk’ magazine. It’s almost impossible to turn on the television or open a newspaper these days without seeing reference to online networks such as Facebook, Twitter and YouTube. The impact of these technologies in the last decade has been huge, transforming the way people communicate, work and … Keep reading
As part of our work supporting NALC in their inquiry into the future of localism, I’m facilitating a webchat on the use of social media in parish, town and community councils. It’s happening this Thursday, 9th May at 12pm on the inquiry website. We’re using CoverItLive, so you can sign up for a reminder on … Keep reading
Just a quick thought: could local authority customer service centres be sources of content for their social media channels? Most customer service departments in councils these days have CRMs of varying sophistication and they must be able to report on what the issues are that most people are calling about at any one time. Perhaps … Keep reading