📅 Daily Note: October 6, 2025

A roadmap for successful AI adoption in Higher Education, from dxw:

Higher education institutions are actively experimenting with AI to improve operational efficiency, yet approaches vary significantly across the sector. Institutions face complex issues including output accuracy, data privacy, and academic integrity – with some organisations establishing centralized AI task forces while others maintain department-led initiatives that risk duplication and inconsistent policies.

Given this landscape, strategic engagement with AI requires drawing on experiences from across the sector and beyond. This is the first in a series of blog posts discussing the different aspects of AI implementation. Here we present two complementary frameworks – EVR’s 4D strategy and dxw’s iterative approach to grounded experimentation – that together provide a comprehensive roadmap for successful AI implementation in higher education.

Useful for any sector.

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Via Neilly, Project vs Product Funding by Jennifer Pahlka:

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Scott Colfer writes Most of What We Call a ‘Service’ Isn’t One (and Why That Matters for Product People)

In government and the wider public sector, we’ve built our identity around “services.”
Digital teams design them, measure them, apply the Service Standard to them.

But most of what we call a service isn’t actually a service.

More often, the work we label as a “service” is really something else:

  • An experience (like applying, enrolling, or updating).
  • A capability (like payments, case management, or publishing).
  • Or a technology system (like a website or platform).

The Service Standard itself, our flagship guidance, is rarely been applied to a true end-to-end service. Most of the time, it’s applied to fragments: experiences, capabilities, or tech.

And that mislabelling matters. You can end up treating a website like a whole service, or expecting a tech platform to deliver a citizen journey.

 

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Interesting take: hands up people who’ve ever said “i cant wait for my local council to build an AI chatbot”

do residents actually want this?

wouldn’t they rather use their chosen AI – which already has access to and understands the internet, their preferences, their context? instead of our RAG bot that knows nothing about them and only works within our little bubble?

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OpenReferralUK show and tell. I wrote on LinkedIn about it:

I genuinely believe there is a golden opportunity in the open referral stuff to use the service directory concept to flip the local public service operating model to matching people’s needs with those that can meet with – with local government getting out of the way.

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Interesting links 25 March 2022

Things I’ve seen that are worth sharing.

Exciting next steps for Local Digital and Cyber – Local Digital Collaboration Unit

The Local Digital and Cyber teams are going to be making some exciting changes over the next few months, backed by multi-year funding to the tune of £85 million.

We’re developing an enhanced approach that will allow us to support the local government sector to achieve even more brilliant things, as well as fix the core problems.

Stockport Council announces ambitious Radical Digital Strategy – Holly Rae, Craig Hughes & Adrian Davies

Today we have announced our ambitious new Digital Strategy. It aims to provide residents, businesses and partners with an overview of our digital ambitions for the borough, based on three broad pillars: Digital Communities, Digital Place and Digital Council.

Community of Practice Kick-off Canvas (with Miro template) – Emily Webber

The Tacit community of practice kick-off canvas helps get your community started or reset using a canvas framework that guides you through six questions… It has been available for a couple of years on my company website as a printable pdf, and I have recently turned it into a Miro board template, which anyone can use.

Link roundup

I find this stuff so you don’t have to:

Link roundup

I find this stuff so you don’t have to:

Digital activism opportunity

This looks like it’s a good opportunity for community groups to get some support in using digital tools, from the Young Foundation:

By practically supporting six communities across England, we hope to understand more about the role that technology can play in connecting and mobilising local communities to act, and to share good practice and lessons with other communities across the country.

Deadline for applications (which I think have to be from community groups, not other organisations like councils) is 17 June. More details available in this PDF.