📅 Daily Note: May 21, 2025

Eddie Copeland writes helpfully and convincingly on the future of local government digital leadership following the mention of it in the government digital blueprint. Tried to pull out a bit for a quote but couldn’t it was all good. In all the research work I have done in the last year or so, leadership comes … Keep reading

📅 Daily Note: December 18, 2024

Ed Zitron: The people running the majority of internet services have used a combination of monopolies and a cartel-like commitment to growth-at-all-costs thinking to make war with the user, turning the customer into something between a lab rat and an unpaid intern, with the goal to juice as much value from the interaction as possible. … Keep reading

📅 Daily Note: December 12, 2024

It looks like – thanks to some heavy debugging and re-developing from Steph – the new way of creating the Daily Notes is working! I’ll write up the thinking about it and how it works shortly. # – micropost 22785 The Foundations of Great Product and Service Design by Carrie Swatten (via Roger).   # … Keep reading

📅 Daily note for 26 November 2024

My new shed, sorry, home office is coming along nicely. It’s quite big! # Transforming the DBT Intranet⬈ – where DBT = ‘Department for Business and Trade’. # Visualising Government as a Platform⬈ – by Ben Welby. # Getting into service design⬈, via Sarah Drummond⬈. #

📅 Daily note for 4 October 2024

Jukesie shares his ideas⬈ for the new Digital Centre Design Panel⬈. They are very sensible. # Steve⬈ has shared a really good looking intro to product management course⬈ – it’s online and free. # How government defines a service⬈ (via Neilly⬈) When we talk about a service, we mean all the things that government collectively … Keep reading