An online notebook
Ed Zitron: The people running the majority of internet services have used a combination of monopolies and a cartel-like commitment to growth-at-all-costs thinking to make war with the user, turning the customer into something between a lab rat and an unpaid intern, with the goal to juice as much value from the interaction as possible. … Keep reading
It looks like – thanks to some heavy debugging and re-developing from Steph – the new way of creating the Daily Notes is working! I’ll write up the thinking about it and how it works shortly. # – micropost 22785 The Foundations of Great Product and Service Design by Carrie Swatten (via Roger). # … Keep reading
My new shed, sorry, home office is coming along nicely. It’s quite big! # Transforming the DBT Intranet⬈ – where DBT = ‘Department for Business and Trade’. # Visualising Government as a Platform⬈ – by Ben Welby. # Getting into service design⬈, via Sarah Drummond⬈. #
Jukesie shares his ideas⬈ for the new Digital Centre Design Panel⬈. They are very sensible. # Steve⬈ has shared a really good looking intro to product management course⬈ – it’s online and free. # How government defines a service⬈ (via Neilly⬈) When we talk about a service, we mean all the things that government collectively … Keep reading
Am looking into intranets at the moment for a customer. If you have any good stuff to share, please do let me know! Have already heard from Essex County Council and of course Eleanor’s wonderful post⬈ on the topic too. # Also I’m really interested in stories from local government folk about their experiences trying … Keep reading