Tag service design

Daily note for 19 January 2024

A minor innovation in these daily notes – pulling out the occasional quote from some of the links, and then using a horizontal line to provide some separation. Also using the lines to make it clear when a multiple-paragraph comment…

Daily note for 29 October 2023

LocalGovCamp was lovely last Wednesday but exhausting. I did very well not to drink much at all the night before which definitely helped. But… so many people to talk to, so much going on. I attended way more sessions than…

Daily note for 6 October 2023

Sent out a newsletter yesterday. It features some notes on building network of digital enthusiasts in your organisation. The innovation igloo about service patterns was fun today. We talked about service patterns and referenced the Essex/FutureGov work, the GDS Verify-inspired…

Daily note for 22 September 2023

“While we are thinking about the future, the present is still happening.” Julian Thompson in his keynote at Service Design in Government. Saw this quote shared a number of times and I love it! Tass has put together a website…

Five for Friday (21/7/2017)

The end of the week and time to do some more linkery. Hope you enjoy them, and don’t forget to pass them along to anybody who might benefit. Digital Delivery Manager – my old team at Adur & Worthing are recruiting…

Five for Friday (30/6/17)

Quite a mixture of stuff this week – plenty to dig into over the weekend. Interesting job at GDS, promoting the use of gov.uk Verify in local government. You have until the end of Sunday 2nd July to apply –…

The elements of council as a platform

We are fairly aggressively targeting a platform approach to service design and delivery at Adur and Worthing. Summing this up is the vision statement in our (still developing) strategy is: “To use our expertise and platforms to help the people,…