Nice update from Jayvik about the advances the digital team in Luton have been making across the development of their LocalGovDrupal website and low code digital services build. One interesting development is the establishment of a user research panel, to…

Ronan Fitzgerald on the Justice Digital, Data and Science blog writes How user research transformed GOV.UK guidance for separating families: Thousands of people use guidance on child arrangements every month, often at some of the most stressful moments in their…

Claire Craig from the Essex Digital Service on User research in libraries: finding the voices between the bookshelves We’re currently working through a research project, exploring Essex residents’ thoughts and feelings about AI being used in public services. We’ve recruited…