Month: May 2008

Get satisfaction with your council

Jon Bounds has come up with another brilliant idea – using the ‘people powered customer support’ site GetSatisfaction to create a community around the services provided by Birmingham City Council.

So, I thought, could this work for a local council? Imagine time saved by council officials if knowledgeable citizens helped answer questions, imagine the resources available (once someone had explained how to apply for a licence, the information would be there for everyone), imagine a monolithic body “joining the conversation”.

Rather than deciding to attempt to persuade my local council (Birmingham City Council – one of the largest in the UK) that this would be a good idea, I discovered that – as the site is “a space for an open conversation between you and other people with interests and passions in this organization.” – anyone can set a company page up. So I have.

It ill be interesting to see whether the City Council gets involved. I guess it is like a Fix My Street but for all Council services. Might just have to make one for my local council in Kettering…

‘It’s not just video’ at DC10plus

My second post has appeared at the DC10plus blog, on some of the other, non-video elements of our social reporting experiment at the Digital Inclusion conference:

By using tags in this way, it means that anyone can publish content and have it associated with an event or organisation. An alternative would be to create an account to upload content to on each service, but that limits participation only to those with access to that account. By using tags, everyone can get involved…

So, we have put these building blocks in place for the conference, but they are now there to be used forever. Let’s see what the community can make of them.

Youth Engagement Barcamp Postponed

Sadly the UK Youth Engagement Barcamp, planned for the 17th May, has been postponed, due to a lack of venue. This is a shame as I was really looking forward to what was bound to be a cracking event, but with a bit more time to plan and figure things out, it should be even better.

The other upshot of this is that with the 17th now free, I could make MediaCamp Bucks, being held at New University Buckinghamshire, which looks pretty exciting. Thanks to Paul Henderson for pointing it out.

Nick Davies at Wolfson College

John Naughton links to an event taking place in Cambridge on 19th May:

Nick Davies, a well-known and award-winning investigative journalist, has recently published Flat Earth News, a controversial and highly-critical analysis of the British news media in which he argues that the business of truth has been “slowly subverted by the mass production of ignorance”. The book examines national news stories which, Davies argues, “turn out to be pseudo events manufactured by the PR industry and the global news stories which prove to be fiction generated by a new machinery of international propaganda.” With the help of researchers from Cardiff University, who ran a detailed analysis of the contents and sources for our daily news, Davies found that “most reporters most of the time are not allowed to dig up stories or check their facts”, leading him to describe UK journalism as “a profession corrupted at the core”. In the book, he also presents a new model for understanding news.

I’ll be there – anyone else?

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