Month: December 2009

iPhones

I’ve had an iPhone for about 18 months now. In the summer, I upgraded from my 8gb first generation model to a 32gb 3GS. It’s awesome, and with the 3G, extra processor speed and storage, plus improvements to the camera and the phone experience, I’d say it is the first true experience of what the iPhone was always meant to do, if that makes sense.

Here are a few recent examples of how the iPhone doesn’t change your life, but does subtly make it so much easier, and sometimes stranger:

  1. Before having an iPhone, when I went on trips to London for meetings and things, I’d take a laptop, mp3 player, and my phone. Go back a couple of years and I’d have a PDA as well (a Palm Tungsten T5, if you’re interested). I might have had a separate camera, and possibly something like a Flip, just in case. Now, unless I have a bit of work to do when I am traveling that involves a lot of typing, I just take the iPhone.
  2. I got a phone call the other day, when I happened to be in London, from someone asking to meet up. They told me where they were, and as soon as I hung up, I looked up where it was on the map on the iPhone, and where the nearest tube station was from it, and where the nearest one from me was. Then I went straight to the Tube iPhone app to get the best route from where I was to where I needed to be. This is great for me, as I don’t really know London that well, and means I don’t have to faff around with loads of maps, looking like a tit. Instead I get to stare into my phone, looking like a tit.
  3. Today I was in Halfords, looking for a bike rack. I found the one I wanted, but it wasn’t priced up! A normal person would find a Halford’s staff member to ask. I just went to the Halford’s website on my iPhone and searched for the product’s reference number. I got the price in a couple of seconds.
  4. On the train home, before Christmas, I was having several conversations, all through my phone. One was using SMS, one on Yammer, another on Twitter, another through email and another on IM. I skipped around them, keeping up and responding to each without any real thought. When I got home, I really couldn’t think why I was using each medium to talk to those people – I had the mobile number of the person I was emailing, so I could have sent them a text, for example.

The interesting thing about 2,3 and 4 is that I didn’t have to think about what I was doing, it just happened. The iPhone’s interface isn’t perfect – for instance, why are the compose buttons for SMS messages and emails at different ends of the screen? – but it’s still fairly intuitive and keeps out of the way. Having all these different streams coming into one device just makes everything so fluid.

The one issue is that typing a lot just isn’t feasible. This seems to be a great way of sorting that out, though:

I’m not willing to jailbreak my phone though. Let’s hope something similar that’s authorised will appear soon.

WordPress 2.9

Bit of a late one this, but WordPress 2.9 came out before Christmas. Well worth the upgrade – especially for the image handling stuff and the ease of embedding flash content like YouTube videos.

More information in this video:

Is government a knowledge business?

Enterprise 2.0 is a label Andrew McAfee coined to describe the use of collaborative tools within large organisations, focused on the benefits this offers to non-technical managers rather than technology-for-technology’s sake enthusiasts. In other words: blog, wikis, forums, and social networks are nice, but what does it mean for a service manager? As always Wikipedia is your friend.

McAfee’s book, helpfully titled Enterprise 2.0, is a great read. I’m halfway through it myself.

This ties into what will be a key theme for me in 2010 – that the interesting bits around social software is not the software but the implications of it: sharing, openness, transparency, collaboration, co-creation.

Dennis Howlett posted a while back that enterprise 2.0 is a crock:

Like it or not, large enterprises – the big name brands – have to work in structures and hierarchies that most E2.0 mavens ridicule but can’t come up with alternatives that make any sort of corporate sense. Therein lies the Big Lie. Enterprise 2.0 pre-supposes that you can upend hierarchies for the benefit of all. Yet none of that thinking has a credible use case you can generalize back to business types – except: knowledge based businesses such as legal, accounting, architects etc. Even then – where are the use cases? I’d like to know. In the meantime, don’t be surprised by the ‘fail’ lists that Mike Krigsman will undoubtedly trot out – that’s easy.

It’s an interesting point Howlett makes, that greater collaboration and knowledge sharing through social technology works well in ‘knowledge based businesses’ but that the business case is harder to make otherwise.

How does this fit with government and public services? It’s a complicated one because there are clear examples of where greater collaboration and information sharing would have benefits, but also there are services provided by government which have to follow strict procedure, and to circumvent that would lead to disaster.

I see a clear opportunity to blend technology to produce systems that produce real value to staff working in public services: the intranet, eLearning, collaboration tools like Huddle, communication platforms such as Yammer and more traditional forums, knowledge sharing systems such as wikis. Carl hints at this in his recent post:

the intranet is now just part of what many people are referring to as Enterprise 2.0

The focus on the use of interactive web technology has been on external citizen engagement up til now. But many of the real wins might be behind the firewall.

Is there a conversation already going on about this? If not, let’s start one. I’m tagging this post – and any other relevant ones here on DavePress – as entgov. Feel free to do the same, or if someone comes up with something better, let’s use that.

Update: John Suffolk, UK government CIO, has posted this:

So if the customer/citizen becomes the CIO what does the CIO become… time for a new TLA; How about CCO, the Chief Collaboration Officer? In our world of ever decreasing time to launch our products and services and our increasing reliance on global supply chains and a multi supplier (IT and business service) world, increasingly our roles demand substantial collaboration to get the job done.

Importance of mobile

Mobile platforms are going to be ever-increasingly important to government, not least in terms of communicating and consulting with citizens – especially in terms of engaging with the disadvantaged who are more likely to have a mobile phone than a web-connected computer.

But there is another side of this too, which is the role that mobile will play within organisations. As Oliver Marks writes on his Collaboration 2.0 blog:

The danger in this recessionary era is ironically choice: many employees have to resort to their personal mobile phones and unofficial (and often illegal) use of web ‘Software as a Service’ applications, storing sensitive company data outside the company, simply in order to get their job done. The challenges of putting together workflows which leverage the power of the new technologies is far more about motivating people to use processes mapped to appropriate technologies than the actual technology tools.

We are in a period of unprecedented change, while also fighting our way out of a deep financial markets induced recession. Companies who focus on leveraging their most precious asset – their people – and empowering them with the workflow, guidance and tools to innovate and work perceptively and productively will emerge as a more sophisticated next business generation. Those who don’t are likely to choke to death on costly fragmentation and lack of focus.

In other words, if organisations don’t embrace new ways of working and empower staff to use new technologies to work together better, the ever increasing sophistication of mobile platforms will mean staff can get on with in themselves. Not only will this mean organisations won’t make the most of this opportunity, there will be risks created by staff doing their own thing.

Bookmarks for December 22nd through December 23rd

Awesomeness off of the internet for December 22nd to December 23rd:

  • Small Business Blog – You’re the Boss Blog – NYTimes.com – Nice blog from the NY Times on 'the art of running a small business'
  • Nixle – "Trusted neighborhood news & information sent to your mobile phone & email, directly from your local police department & community agencies."
  • Essex gambles on outcomes – and a change in government – "If Essex's experiment is not to suffer the same fate as other bold, but ultimately frustrated, local authority strategic partnerships, it will need the full backing of central government to enable outcome-based commissioning and to bash heads on workforce cuts and shared services. No doubt this is what Essex's Conservative leadership is counting on."
  • TechHub – "TechHub is a new and exciting project to create a physical space for tech startups in London reaching out to entrepreneurs across the UK, Europe and the USA."
  • IBM takes on services in Essex as part of £5bn privatisation deal – "A Conservative council has signed a pioneering deal with IBM worth up to £5.4 billion to manage and provide public services in a new wave of privatisation supported by David Cameron."
  • chief executive SHDC – A blogging local authority chief exec – Terry Huggins at South Holland District Council. He is also on Twitter @terryhuggins
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