Month: August 2021

What content management systems are used in local government?

Just before I went on holiday, I spent a bit of time one evening researching what content management systems (CMSs) are used by local councils in the UK. A CMS is the software that runs a website, just in case you didn’t know.

The results can be found in this Google Spreadsheet, as well as the summary pie chart above. There’s been a lot of discussion about it on Twitter, which you can follow up from the replies to my original tweet.

I need to give a big thanks to everyone who has helped fill in some of the blanks, but a special thank you to Colin Stenning from Bracknell Forest Council, who has combined some previously research he has done, as well as making other updates to clean the whole thing up a lot better.

Findings

  • Jadu is the current market leader, with their own commercial product. 70 councils use it, according to the data at the time of writing
  • Umbraco and Drupal are next, showing a strong use of open source software in the sector. These numbers could potentially increase in the next year, particularly with the LocalGovDrupal project proving very popular. Of course, these open source systems will be supported by a range of different agencies and suppliers. It’s hard to estimate the potential size and variety in this market.
  • GOSS ICM comes next, the fourth most popular in total and the second most popular commercial system
  • Then there’s a bit of a drop, and the Consensis CMS comes next.
  • There are several other open source CMSs in use, including WordPress, Squiz, DNN, Liferay and Joomla
  • There are a couple of councils who appear to be rolling their own CMS rather than using something prebuilt (whether commercial or open source). This strikes me as being rather eccentric, but I’m sure they have their reasons.

The answer for poor council websites?

Finally, and most troubling, on my late night wanderings through the world of local council websites, I came across some that are simply dreadful. There are always reasons for these things, of course, and I wouldn’t want to directly criticise any council or team. Cash strapped local authorities can’t afford the web teams or the technology to do much more.

However, there are solutions out there to help. LocalGovDrupal is shaping up to be the council-website-in-a-box that could solve the problem. Or why not take a leaf out of Tewkesbury’s book, and use the £250 a year SquareSpace service? Yes, opportunities for customisation are limited, but at that price you get something modern, responsive and effective – and zero technical hassle.

The method

I took the URLs for the websites of all councils in the UK from this list on the LGA website. It would appear that it isn’t up to date and misses

Those URLs I chucked into a batch process on whatcms.org (it cost me $10). That detected 257 CMSs. I then started visiting each site that was missing, and checked to see for credits on the site itself or clues in the source code and caught another 50 or so. Since sharing the work on Twitter and other places, some folk have come forward to fill in some other blanks, and thanks to Colin there are almost none left now.

Featured image credit: Sigmund on Unsplash

Local authorities that blog

Photo by Daniel Thomas on Unsplash

This is a living list post where I am keeping a note of all the active blogs run by local authorities.

If you have any to suggest that I don’t have listed, please let me know!

Big thanks to the following folk for their suggestions:

The blogs

[table id=1 /]

LocalGovDrupal with Kate Hurr and Will Callaghan

LocalGovDrupal is an open source implementation of the classic Drupal content management system hat has been developed by councils for councils, with the help of some funding from MHCLG.

It is, by my reckoning, the best example I have seen of open source use in local government, largely because councils are contributing to the project as well as consuming it.

16 councils are now involved and conservative estimates calculate that millions of pounds have been saved compared to using commercial off the shelf alternatives.

What is great is that councils are using those savings to invest in other things to make their websites better, like content design and user research.

Will Callaghan has been the main driver of the project and he gives us some of the background, while Kate Hurr talks about the progress Cumbria Council are making in implementing LocalGovDrupal. We also talk a little bit about pies! 🥧

I honestly can’t praise this project enough, I think it’s brilliant, and a wonderful example of the benefits of open, collaborative working, and sharing and re-use of technology across the sector.

To find out how to get involved, drop the team a line using hello@localgovdrupal.org.

If you’d prefer to listen to just the audio, give this a go.

LocalGovDrupal with Kate Hurr and Will Callaghan

LocalGovDrupal is an open source implementation of the classic Drupal content management system hat has been developed by councils for councils, with the help of some funding from MHCLG.

It is, by my reckoning, the best example I have seen of open source use in local government, largely because councils are contributing to the project as well as consuming it.

16 councils are now involved and conservative estimates calculate that millions of pounds have been saved compared to using commercial off the shelf alternatives.

What is great is that councils are using those savings to invest in other things to make their websites better, like content design and user research.

Will Callaghan has been the main driver of the project and he gives us some of the background, while Kate Hurr talks about the progress Cumbria Council are making in implementing LocalGovDrupal. We also talk a little bit about pies! 🥧

I honestly can’t praise this project enough, I think it’s brilliant, and a wonderful example of the benefits of open, collaborative working, and sharing and re-use of technology across the sector.

To find out how to get involved, drop the team a line using hello@localgovdrupal.org.

If you’d prefer to listen to just the audio, give this a go.

Quick and easy service discovery (with template)

Quick and easy service discovery
Photo by UX Indonesia on Unsplash

This is a nice and easy framework to use when you find yourself needing to do a quick service discovery to find out some basic details about a service and how it can be transformed.

The point at which you might want to use this is right at the start of your digital work, when you either:

  • need to identify a service to work with
  • or have decided which service to work with already, but need to gather some up front information on what you’re dealing with

Whichever way you use it, you’ll find it a really helpful way to have a meaningful conversation with the service owner, that will help you get on the same page really quickly.

Here’s the template:

A preview of the service discovery template

How to use the template

Some quick notes on how to use this – although remember, you are free to do what you like with it!

  • Replace <Name of service> with… oh, you know surely
  • You can delete the link to this post to protect your reputation if you like
  • Add a quick summary of what the purpose of service is – both in terms of the user need and what the organisation needs to achieve
  • Consider the components of the service (whether tech or process based). Leave ticks for those that are needed and crosses for those which aren’t
  • How is the service currently delivered? Again, leave ticks and crosses in the right places
  • Think about the users of the service. Are they
    • Everyday residents?
    • People running their own businesses?
    • Professionals working alongside the organisation, perhaps solicitors, architects, or folk from other public services?
    • Politicians, whether at a local or national level
    • As well as doing the tick and cross thing, add the number of people who use the service every month, to get an idea of the size of this thing
  • Finally do some quick analysis on three criteria:
    • What would the level of benefit be to the end user if we transformed this service? Green for lots, red for little, amber for somewhere in the middle
    • What would the level of benefit be to the organisation (savings, happier staff etc) if we transformed this service? Green for lots, red for little, amber for somewhere in the middle
    • How hard would it be to transform this service? Green for easy, red for nightmare, amber for somewhere in the middle

If you are running this exercise before choosing which service to transform, this analysis will help you decide whether a particular service is a good candidate. If you’ve already fixed on a service to transform, the outcome of this might a) change your mind; or b) decide how to approach it.

Hopefully this comes in handy! Let me know if so 🙂

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