An online notebook
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An online notebook
More than ever, we are aware of the need for better practices to address key challenges and tensions between technology and society. Doteveryone has been working on making the consumer tech industry more responsible and accountable to society for over…
With the particular needs of healthcare users and NHS having a strong, trusted brand, we’re noticing more and more that we need to go beyond the GDS standard and define our own universal method. Original:
Can government remember? Is it condemned to repeat mistakes? Or does it remember too much and so see too many reasons why anything new is bound to fail? Original:
While there are some great pockets of work taking place to deliver better public services, the UK government’s overall attempts at technology-enabled, or “e-government” or “digital”, reform appear to be struggling to achieve and sustain the benefits promised at the…
I’ve banged on about this before, but then that’s because I think it is pretty important. To quickly recap – digital civic infrastructure is an idea I have been thinking about for some time as a means through which local…
There’s a knotty systemic and cost problem with local authorities and other public service organisations delivering essentially the same core services in different parts of the country. We all recognise that we are often doing the same thing, but we…
Facebook repeats the pattern of USENET, this time as farce. As a no-holds-barred Wild West sort of social network, USENET was filled with everything we rightly complain about today. Original:
Social media is as compelling as ever, but people are increasingly souring on the surveillance state Skinner boxes like Facebook and Twitter. Decentralized media like blogs and newsletters are looking better and better these days… Original:
By the time OLPC officially launched in 2007, the “green machine” — once a breakout star of the 21st-century educational technology scene — was a symbol of tech industry hubris, a one-size-fits-all American solution to complex global problems. But more…
I recently went through the rather painful process of applying for a senior digital transformation role in local government and not getting it. I might write in more detail at some point about it all, but right now I am…
Digital – as a word – is broken. We have slapped it onto the front of two many old world applications in an attempt to normalise and ‘make safe’ new concepts that at this point saying something is digital is…
… we want there to be Local Digital Skills Partnerships all over the country. Original:
To help us understand the ‘as is’ in more detail we’ve gathered insights from available data and call centre staff, tested how easy it is for users to find things on the site and identified some key gaps in understanding…
You want people to use your digital service. You want best value for money when you buy or build new digital services. Here are 10 steps to success. Original:
Nice, funny video that might just help a few folk understand this stuff:
One thing that has been taking up quite a bit of my attention lately is how, in the real world, an organisation can do the kind or big picture, strategic transformation that’s almost certainly needed whilst making progress on what…
Since joining the steering group for LocalGov Digital, I’ve been getting back into the swing of things when it comes to working remotely with people spread across the country. In 2018 it feels like an obvious point to make, but…
I’m well chuffed to have joined the steering group for LocalGov Digital, the informal network of bods doing interesting stuff with computers, the internet and change within local councils. I’m leading on communication and am kicking off a few pieces…
Original post from Gavin Beckett With a very small number of exceptions, the established local government technology market is populated by companies that fundamentally do not understand user research. They do not start with user needs or design great user…
Original post from Salman Chaudhri, FutureGov …a different, more nuanced approach to authentication can save councils money in the long run. By focusing on making the transactions that apply to most people as seamless as possible, it can help to…