An online notebook
To make things happen, it helps if you have opinions. Apple are a great example of a company that has opinions. They express those opinions in their products, and like most opinions, some people don’t like them – but that’s fine. For instance – lots of people moan about the lightning cable used to charge … Keep reading
If you’re going to make your organisation sit up and take notice when it comes to new, digital ways of doing things, you need to get out there and sell them. Pretend you’re a techie startup trying to sell your product to your organisation. Get on every team meeting agenda that you can. Speak at … Keep reading
I’m at Channel Shift Camp in Birmingham today, organised by my good friend Nick Hill. It’s an opportunity for people involved in customer services in the public sector to talk about ways of delivering services using new channels, such as online. The point for organisations is that online channels tend to be a lot cheaper … Keep reading
When planning a new project or activity, it’s easy to decide to get something new. For instance, you might see it as the perfect opportunity to buy a cool web service to help you deliver this piece of work. Or maybe you know that you could do a great job customising WordPress to do exactly … Keep reading