An online notebook
To help us understand the ‘as is’ in more detail we’ve gathered insights from available data and call centre staff, tested how easy it is for users to find things on the site and identified some key gaps in understanding around the importance of designing for user need, measurement and accessibility. Original: https://servicedesign.blog.essex.gov.uk/2018/04/12/kick-off-for-the-essex-gov-uk-project/
You want people to use your digital service. You want best value for money when you buy or build new digital services. Here are 10 steps to success. Original: https://www.hertfordshire.gov.uk/web-team/digital-service-standards.aspx
Five for Friday took a little break for a month or so while I settled into my new job(s). If I’m honest, I am still not completely settled – it takes time getting used to a little portfolio having concentrated on a single role for several years – but I am getting there. Enjoy the … Keep reading
I took a week off doing this last week – the shame! – so apologies for that*. A good crop this time round though. Enjoy! Tom Steinberg asks Why even bother with a user centred, digital government? and it’s a very interesting question. We spend a lot of time wondering what such a thing might … Keep reading
While you wonder where on earth the sun has gone (and I don't mean from the accurate depiction of the solar system above) here are some interesting things to read. There are many tech roles going at Guildford Borough Council – take a look and best of luck if you go for one. If you're … Keep reading