Barcamp on Ning

The upcoming Barcamp for UK government webby stuff now has a social network, thanks to Ning!

In many ways, this is a copycat …err… following good practice attempt after the excellent network set up by Tim Davies for the UK Youth Online event back in September. Having a more social environment for people to talk to each other before, during and after the event might help foster connections made and help get things done.

Of course, it isn’t to everyone’s taste and those that prefer email can stick with the Google Group and dedicated wiki-ers can use GovHack or the event wiki if they choose to.

I’m overcoming some of the issues I have had with Ning – a lot of the designs are now cleaner than earlier efforts, they are making a good fist (sorry) at getting rid of the ‘adult’ networks, and it’s easy to pull in content from elsewhere. Also, the simple act of paying a bit to get rid of the ads improves things.

So do swing by http://www.ukgovweb.org/ even if you can’t make it on the day to be a part of the conversations around this great event!

Social media step 1: join a social network

This post is part of my ’10 Social Media Steps’ series. Find them all here.

Introduction

The first step in the social media journey is to go and find what other people you might know are up to. As well as discovering how other people are using the social web, it will allow you to start establishing your online social group.

Social networks are sites which link you to other people you know, and help you find people that you don’t know but who you might get along with. They tend to make it possible to create a profile for yourself, explaining who you are and what you are into, send messages to people, easily share things like photos, videos and weblinks, and form groups with like minded folk.

Here’s a great little video from Common Craft telling you what social networks are all about:

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Where to start

There are a number of social networking sites out there. Which one you choose depends on what your main areas of interest are, and which ones have most of your existing contacts on. The big three, for example, are:

  • Facebook – generally an older membership of people in their late teens upwards. The favoured choice of social media types, I would say.
  • MySpace – a younger audience than Facebook, with a definite musical slant
  • Bebo – younger again than MySpace

There are others though, too:

  • LinkedIn – a ‘professional’ social network, geared towards work and job opportunities
  • Orkut – Google’s social network which is very popular in latin america
  • Friendster – was very popular before Facebook came along and stole its thunder

There are also a number of social networks that focus on specific issues, such as:

  • UltdWorld – for social entrepreneurs
  • Footbo – a social network for football (soccer) fans
  • Care2 – for those interested in the environment and green living
  • Dogster and Catster – social networks for pets
  • TuDiabetes – a network of diabetics, sharing experiences and supporting one another

There are literally thousands of such networks out there. Just do a search with the words ‘social network’ along with the topic you are interested in and you should find one. If you don’t it might be nice to start one of your own – some tips on how to do this will come later.

How to start

The first thing to do is to register with your social network of choice. My tip would be to have a go with a few – that way you can test them out, see who else is using them and decide where you want to spend most of your time.

When you do register, you’ll be given a chance to find people you already know who are on the network – often this is done by giving the social network access to your email contacts list. You get to mark people as friends, or contacts and depending on the network, you may have to wait for them to confirm that you both have heard of each other.

You will also be invited to add details to your profile. This will include contact information, stuff about your likes and dislikes, and whereabouts you are based. This will make it easier for other people who are interested in the same things as you are to find you – as well as the people you already know.

What to do

Once you have signed up with a social network, and found some friends, it’s time to do some digging! Click on your friends’ profiles, and find out what stuff they are doing. They might be uploading photos or videos, or sharing web links. You can usually post public messages to them (on Facebook it’s called a ‘wall’) and have conversations out in the open that others can join in too. Otherwise, you can contact them using a private message, or email.

Some social networks gives you a space to people know what you are up to – on Facebook it is called your ‘status’. It’s a good idea to regularly update this as it will alert people if they can help you out in some way, or just reminds them that you are about!

If you have some digital photos or videos of your own saved on your computer, you might want to upload some of these to your profile too. Social networks are a good place to start sharing stuff online, because – in most cases – what you put online can only be viewed by people you have marked as friends. This means you should feel pretty safe about it.

Have a look through some of the groups your friends are members of – if you can’t find any that you’d like to join, you ought to be able to search for groups you might want to be a part of. Groups are another great way of meeting new folk to connect with. If you still can’t find one that does what you want it to, why not create a group of your own? You can fill it full of details and invite people to join who you think might be interested. Starting a group on a social network is a fantastic way of gathering people around an issue – just take ColaLife as an example.

Limitations

After you have been using your social networks for a while, you might start to get a little frustrated. One of the reasons is that many social networks are what is known as ‘walled gardens’ – you can upload all the content you like to the website, but getting it out again is pretty hard. So, if you upload a photo to Facebook, it is then difficult to then share it on other sites, unless you re-upload to them. Also, what about the poeple you know that aren’t members of the same social network as you? Again, this can lead to duplication of effort, and a fragmentation of your network.

Groups present another challenge. Whilst they are great at building a buzz around a issue, it’s often pretty hard to move things onto the next stage, where collaborative action can start. This often means having to move the group out of the social network and onto another platform, which can means losing an awful lot of members.

Summing up

Social networks are therefore great for:

  • Building up contacts online
  • Finding new people to talk to
  • Discovering what sort of things people share online
  • Joining and starting groups around common interests

In the next step, we’ll be looking at how you can find and read the content that is important to you, using RSS.

Local community networks with Ning

I’ve always been a little uncertain of Ning, the service that allows you to create your own social networks. I’m not sure why: possibly a comination of them looking rather samey (certainly in the early days), and being – to me – a little unintuitive to use. Plus there’s always been the fact that you share a service with a bunch of porn barons.

However, recent uses of the platform have made me rethink my position. Firstly, there is Tim DaviesUKYouthOnline network, started as a way of communicating with people attending the upcoming unconference, but now developing into something rather bigger than that. Tim’s customisation of his network turned it into a really nice looking site, and while I still have reservations about having blogs and a forum on one site, it doesn’t look too busy.

Next up, a Sunday tweet from Steph alerted me to a Ning network that had been created for his local area, Beckenham. Originally put together to discuss issues around parking in the area, people are using blogs to raise and chat about other topics, too. I had never really thought about Ning for local networks, to be honest, always thinking that a reporting style blog, and use of common tags, would be the best way to go about things. But with Ning, you can allow people to upload stuff directly, or aggregate it from other places, whether through built in services or just by hooking up to the RSS feed.

For a local residents’ network, then, Ning is pretty good. One issue is that I haven’t tested it out on legacy browsers, like ancient version of Internet Explorer which could still be residing on people’s computers. It’s certainly made be reconsider some of the stuff in my plan for building local online communities though.

A couple of pieces of advice though, if you are planning to use Ning:

  • Think carefully about the functionality you enable. Forums, blogs, chat, notes… do you really need them all? What you don’t want to happen is for someone who wants to post something getting frustrated because they don’t know which is the best medium
  • It might be a good idea to pay to get rid of the ads – Ning seems to throw up a lot for online dating, etc, which might not be the right thing for your community’s image.

One issue I still have with Ning though: when am I logged in and not logged in? If I log in at ning.com, I still have to re-enter my credentials to get into individual networks. And sometimes I have to enter a master key, and sometimes not. It’s confusing!

Levels of social web engagement

I have been reading Li and Bernhoff’s Groundswell just recently, and I came across an interesting division of levels of interaction with the social web. I’ll type it out here for your edification.

  • Creators
    • Publish a blog
    • Publish your own web pages
    • Upload video you created
    • Upload audio/music you created
    • Write articles or stories and publish them
  • Critics
    • Post ratings/reviews of products or services
    • Comment on someone else’s blog
    • Contribute to online forums
    • Contribute to/edit articles in a wiki
  • Collectors
    • Use RSS feeds
    • Add tags to websites or photos
    • ‘Vote’ for websites online
  • Joiners
    • Maintain profile on a social networking site
    • Visit social networking sites
  • Spectators
    • Read blogs
    • Watch video from other users
    • Listen to podcasts
    • Read online forums
    • Read consumer ratings/reviews
  • Inactives
    • None of these activities

Whilst we may want to pick away at the odd thing on the list, I think it is broadly right in terms of the degrees of participation. The key thing is to understand both what it is that these groups want out of their web ‘experience’ and making sure the tools you use can meet that need. The other thing to consider might be how, if at all, you can encourage people to move up into the next category: to try and get some inactives spectating; and some critics creating.

I suppose it goes without saying, really, but if you were to visualise the list above in terms of the numbers within each group, it would be a pyramid, with lots of inactives and spectators but very few creators at the top. Perhaps this is how it should be, else we really would get drowned in the resultant noise.

What do you make of these levels of participation, and how could they be used in planning a social media project?