An online notebook
Original post from Gavin Beckett With a very small number of exceptions, the established local government technology market is populated by companies that fundamentally do not understand user research. They do not start with user needs or design great user experiences. And they do not use the tools and techniques of the internet age to … Keep reading
Original post from Salman Chaudhri, FutureGov …a different, more nuanced approach to authentication can save councils money in the long run. By focusing on making the transactions that apply to most people as seamless as possible, it can help to reduce additional support i.e. the number of phone calls and face to face contact. An … Keep reading
Finding time to blog is tough, and while I enjoy putting together the Five for Friday posts, you may have noticed that even doing those is tricky. To get myself back into the habit of regularly posting, I’m going to have a go at splitting the idea of Five for Friday up, posting the links … Keep reading
I was asked this morning for the two main blockers to progress in the various attempts at technology enabled change over the years, whether titled e-government or digital transformation. Here’s what I came up with – it would be interesting to get your thoughts: Two main challenges for me would be two elements of core … Keep reading
I was asked by my friends at AdviceCloud to write something for the TechUK blog about how small to medium sized enterprises (SMEs) can support public sector organisations in their efforts to transform. Technology is not the be-all and end-all of digital transformation. However, any organisation looking to disrupt itself in this way must have … Keep reading