Friday, 8 May, 2009

Fresh ideas for tomorrow’s people

I had the good fortune to finally meet Mary McKenna at the PSF event last week. Mary is the MD of Learning Pool, e-learning providers at large to the public sector. She is also on Twitter, and therefore must be a good egg.

Mary and her team have been jolly supportive of LocalGovCamp, and a delegation from Northern Ireland will be making their way to Birmingham next month. I therefore thought it only reasonable to point DavePressers to Learning Pool’s own event, which takes place later on this month.

Called Fresh ideas for tomorrow’s people, the event promises to

benefit smart organisations who want to find out how to use new media to create efficiencies and service improvements.

Having a well trained and motivated workforce is the key for the future. This interactive, fun and unstuffy conference featuring speakers, interactive showcases and masterclasses exploring new media, will generate practical ideas to help make this happen.

You can find out more on Learning Pool’s blog, and book your place on the event page.

PermalinkFresh ideas for tomorrow’s people

Thursday, 7 May, 2009

Ofqual’s new commentable report

I’ve being doing some work over the past few months with Ofqual, the regulator of qualifications in the UK. Much of the work has been around how they could use social web technology to work better internally, but I’ve also been advising on external online engagement stuff too.

One strand of that work has now become public, in the form of the consultation on the Chief Regulator’s Report, made commentable thanks to Steph’s Commentariat WordPress theme.

Chief Regulator's Report, Ofqual

The lovely design was done by the internal web team at Ofqual, lead fearlessly by Phil McAllister.

I’m really pleased with this, because I see it as being the result of some real digital enabling. I didn’t really do anything to make this happen, other than planting the seed of the idea in Phil’s head, and then providing some web space so the site could be hosted quickly and easily, and doing the initial WordPress set up.

That’s all that Phil’s team needed to get going. Had they been left to try and procure some web hosting through traditional routes, this site may never have seen the light of day. So I’m pleased to have helped a new, young organisation step out into the world of online engagement, however small my personal contribution.

And once again, well done to Phil and his team for an excellent implementation of Commentariat!

PermalinkOfqual’s new commentable report

Tuesday, 5 May, 2009

Technologies for participation

I had the pleasure of bumping into Fraser Henderson at the recent Digital Inclusion Conference, where he mentioned an event he was helping to organise with the Consultation Institute, called Technologies for participation. It’s on 21st May at the Holiday Inn near Kings Cross.

Sadly I can’t attend as I will be taking a much needed break up in Edinburgh. However it looks like a really interesting day:

This seminar offers both IT specialists and those responsible for public engagement the opportunity to consider what’s possible , what’s new, and what’s best. Hear from solution suppliers as well as experienced analysts, and consider how to overcome some of the known barriers to their successful implementation.

The Local Democracy Bill will require councils to offer ePetition systems ‐ and other public bodies will follow suit. Social Networking applications are also having a major impact upon our ways of interfacing with citizens.

The event will be suitable for staff from all public service agencies – central and local; it may also be of interest to elected members committed to innovative engagement methods.

Visit the event site to find out more and book yourself a place!

PermalinkTechnologies for participation

Monday, 4 May, 2009

LocalGovCamp a sell out

I’m delighted to be able to say that all the tickets for next month’s LocalGovCamp have been claimed. This is remarkable: all gone in just over a week! Many thanks for the enthusiasm so many people have shown.

If you haven’t got a ticket but would like one, just email me and I will add you to the reserve list. I’m hopeful that we will be able to get everyone that wants to come into the building!

The focus now shifts to making sure we have stuff to talk about on the day. I’m delighted that we have had a couple of suggestions already on the blog: one from Steve Dale about the Local Gov Knowledge Hub project he is working on; and one about strategy by Alan Colson from Solihull MBC.

Keep the ideas flowing, people!

Finally, the support from potential sponsors has been outstanding. You can find the latest on the Supporters page. There is more to come.

PermalinkLocalGovCamp a sell out

PSFbuzz: Facebook applications

Image credit: Steven Tuck

I had a remarkably fun time up in Manchester last week, chairing the Public Sector Forums event at Old Trafford about local government web 2.0 strategies.

There was a whole lot of Twitter action during the day, which you can take a look at in this Google Spreadsheet. The tweets and other social media bits were all pulled together on the PSFbuzz site.

Also on that site, you’ll find a whole bunch of video interviews which Liz Azyan took. Do have a look through – they are rough and ready in a true social reporter style, but really give a flavour for the day and how delegates responded to the event.

As well as chairing, I was presenting on the subject of Facebook and how Councils are using it, and putting some ideas forward as to how they could do it a bit better.

Effectively, my argument is that applications are a great way for public bodies to engage with people within social networks. The main advantage for me – and one that is particularly pertinent for Facebook – is one of vocabulary, because an application won’t demand that you become its friend, or fan.

I’m currently working up some specifications with a developer of Facebook apps to provide a hosted service for local authorities to have their own Facebook applications at a very reasonable price. If you’re interested in this, then please do get in touch.

PermalinkPSFbuzz: Facebook applications

Sunday, 3 May, 2009

Cultural agoraphobia

John Naughton’s Observer piece this morning is a good one:

The cultural agoraphobia from which most of us suffer leads us always to overemphasise the downsides of openness and lack of central control, and to overvalue the virtues of order and authority. And that is what is rendering us incapable of harnessing the potential benefits of networked technology. Industries and governments are wasting incalculable amounts of money and energy in Canute-like resistance to the oncoming wave when what they should be doing is figuring out ways to ride it.

Well worth checking out in full.

PermalinkCultural agoraphobia

Tuesday, 28 April, 2009

Social networking in local gov event

I’m going to be speaking at and chairing an event run by Public Sector Forums this Thursday, which is going to be all about how local authorities could be using social web technology to reach out to citizens.

I’m going to be joined by some great speakers, including my good friends Paul Canning, Tim Davies and Simon Wakeman. You can find the full running order here.

Another person who will be at the event will be Liz Azyan, who will be blogging and tweeting her thoughts on each session. To keep all of this activity together, I’ve made an aggregator which will republish:

  • Blog posts
  • Comments
  • Delicious bookmarks tagged with psfbuzz
  • Tweets tagged with #psfbuzz
  • Flickr photos tagged with psfbuzz

Visit the aggregator at www.psfbuzz.com.

It should provide a great way for people not attending to get something out of the day.

PermalinkSocial networking in local gov event

Sunday, 26 April, 2009

Bookmarks for April 19th through April 26th

Stuff I have bookmarked for April 19th through April 26th:

PermalinkBookmarks for April 19th through April 26th

Add LGSearch to your browser

LGSearch

LGSearch is a search engine for the UK public sector that I developed quite a while ago. It’s built on Google Custom Search, and isn’t particularly clever, but is rather useful.

Anyway, inspired by Simon’s recent efforts on behalf of DirectGov, I thought I would make it easy for Firefox and Internet Explorer 7 users to add LGSearch to the list of search engines they can access from within their browsers.

Simply click here to install LGSearch, or visit this page to find out more about it.

PermalinkAdd LGSearch to your browser

Friday, 24 April, 2009

Monday, 20 April, 2009

The importance of evaluation

Stephen Hale at the FCO has an excellent, interesting and important post about measuring the success of the London G20 Summit site.

With wonderful openness and transparency, Stephen has set out some of the factors by which the site’s success could be measured, along with the results. Its fascinating reading, and provides lots of lessons for anyone approaching an engagement project like this.

Indeed, this ties in with Steph’s recent (and overly-modest) post about the achievements of the engagement bods at DIUS over the last year or so. He wrote:

We still haven’t nailed some of the basics like evaluation, [or] the business case

Figuring out whether or not something has actually worked is terrifically important, and the long term efficacy of online engagement relies on this nut being cracked.

Stephen’s post highlighted some really good practice here: outline what your project aims to do, and come up with some measures around it so you can work out whether it worked or not.

As Steph mentions, having an up-front business case is really important – a written down formulation of what the project actually is and what it ought to achieve.

Now, business cases and evaluation criteria can be developed in isolation and in a project-by-project basis. I wonder, though, how much more value could be created by developing a ‘package’ of evaluation which could be used as a foundation by everyone involved in government online engagement?

Of course, each project has its own unique things that will need to be measured and tested, but surely there are some basic things that every evaluation exercise would need to look at?

How about some common evaluation documents were created, and that every project undertaken ensured that the basic, common stuff was recorded, as well as the unique bits. That way, some kind of comparative analysis would be possible, especially if everyone submitted their results into a common database.

Just how hard would it be to come up with a common framework for online engagement projects? I think it is worth a shot.

PermalinkThe importance of evaluation

Thursday, 16 April, 2009

Tuesday, 14 April, 2009

Citizen Engagement in Australia

Despina Babbage from the Department of Innovation, Industry and Regional Development in the government of the state of Victoria in Australia emailed me this morning to let me know about her blog, which is all about citizen engagement.

It’s well worth subscribing to, as Despina does a great job of pulling together activity from all over the world – and it’s nice to hear from others what they think about what we are doing here in the UK, too!

PermalinkCitizen Engagement in Australia

Monday, 13 April, 2009

Bookmarks for April 4th through April 13th

Stuff I have bookmarked for April 4th through April 13th:

PermalinkBookmarks for April 4th through April 13th

Sunday, 12 April, 2009

Mash the State

Mash the State is a campaign to “encourage UK government and public sector organisations to make their data available to the general public.”

The first part of the campaign is dedicated to getting local authorities in the UK using RSS to disseminate information from their websites. Currently only 66 of 434 local councils currently produce RSS.

Helpfully, a PDF one pager has been published to explain why this is a good idea. There is also a blog so you can keep up with developments.

Mash the State is the brainchild of Adrian Short, who has also founded a civic hacking club in Sutton, London; and developed a rather neat local news aggregator.

PermalinkMash the State

Tuesday, 7 April, 2009

Day 1 of Councillors Connected

The first day of the Councillors Connected online conference was really successful, with some excellent contributions from a whole host of different people. Here are some of my highlights:

A fantastic debate about the meaning of local to different people. Cllr Mike Causey kicked things off, asking

There’s a lot of good aspirations around social networking, the internet, and local government. However – and I write this as a Conservative councillor – even the very good paper from the Conservative party recently, outlining their vision for local government, does not address the fundamental thinking that must exist behind any such proposal – how local is local?

Conrad Taylor added to this theme:

I live in Southwark, but if I need to dispose responsibly of an old video machine and some batteries, my “local” waste disposal centre is in Mercury Way (Lewisham). Transport also shapes what is “local”: it’s easier for me to get to Waterloo than many places “more local” on an as-the-crow-flies basis because it is a single bus journey to Waterloo.

Paul Canning urged local authorities to make use of existing online communities and not to create new online spaces:

I think that anything which is funded and set up needs to firstly engage with this existing local discussion infrastructure and not appear to replace it. Many of these blogs and forums in my town have an audience, a community of interest. For example we have a very active local youth dominated forum mainly about music but also about activism and local issues.

After some more discussion, Mike Causey came back with his considered response:

I want to post how much my thinking is helped by this thread. And, at the risk of being accused of thinking up new jargon, the above ‘word’ might be a way to express the germ of an idea in my head. Especially the concept of local being so individual, and the potential of web and social media innovation to build bridges between this and artificial constructs and areas of our councils.

Excellent stuff, and a great way of showing how online discussions can be used to refine thinking and develop new ideas. I have hardly scratched the surface of this debate though, to see it in all its glory you will need to join the CoP.

Some other great threads on the day:

Today looks like it will be another cracking day, with Hugh Flouch of Harringay Online already posting a great piece on Community Websites: Friend or Foe?

PermalinkDay 1 of Councillors Connected

Monday, 6 April, 2009

Councillors connected

Over the next three days, a rather special event is taking place online – a virtual conference for council officers and members to learn about the benefits of using social media to engage with communities.

It’s happening on the IDeA Community of Practice platform, which does mean there are a couple of hoops to jump through before you can start posting. But it will be worth it!

Some of those contributing to the debates and discussions are:

  • Councillor Richard Kemp, of Liverpool City Council, Deputy Char of the LGA Executive and Leader of the LGA Liberal Democrat Group
  • Councillor James Cousins, of the London Borough of Wandsworth and co-founder of the Cllr Tweeps site
  • Dominic Campbell of FutureGov Consultancy
  • Shane McCracken of Gallomanor and CivicSurf (blogging mentor project for councillors)
  • Stuart Bruce, Wolfstar PR, former councillor
  • Hugh Flouch of Haringay Online (hyper-local networking site)
  • Simon Wakeman, Head of Marketing at Medway Council

I am helping out by facilitating some of the discussions and adding useful tidbits to the various conversations that will be going on. Hope to see lots of people joining in!

PermalinkCouncillors connected

Wednesday, 1 April, 2009

Bookmarks for March 29th through April 1st

Stuff I have bookmarked for March 29th through April 1st:

PermalinkBookmarks for March 29th through April 1st