An online notebook
An online notebook
Probably the most important aspect of the new tools announced today is that they are based on the Lightning Design System, and so form part of the entire landscape of tools used to build Salesforce CRM applications. In earlier generations…
I’ve been prompted by some discussions on LinkedIn to write briefly here about CRM – or customer relationship management to give it its unabbreviated title. The idea behind CRM is that an organisation can record every interaction it has with…
This is our first Salesforce integration, and it was made possible through the use of an API, developed by Rutland’s own tech team. At our end, all we had to do was write the code to integrate with it, and…
‘CRM’ or customer relationship management is one of those IT phrases that can put the fear of God into people, and with good reason. There aren’t many people who have managed to avoid the organisational carnage that attempts to deploy…
I find this stuff so you don’t have to: Building an Open Source Laptop | MAKE Moving to GOV.UK – the MHRA experience so far How many people does it take to tame the Digital Dragon? (digital skills for all!)…
Just a quick thought: could local authority customer service centres be sources of content for their social media channels? Most customer service departments in councils these days have CRMs of varying sophistication and they must be able to report on…
I find this stuff so that you don’t have to. Should the Public Sector pay for Content Management Systems? « Carl’s Notepad – [with open source] "You will still need to consider the integration aspects but open source products are…
An interesting development is the way social (in other words, anything ‘2.0’) technology is influencing traditional corporate IT. Despite not having an IT background myself, I find this stuff fascinating. CRM (Customer relationship management) systems are no different, and an…
I have been looking for a cheap, quick to implement and eay to use CRM (customer relationship management) system to use while a long term solution is identified. This led me to have a play with Zoho’s offering, which is…