Get satisfaction with your council

Jon Bounds has come up with another brilliant idea – using the ‘people powered customer support’ site GetSatisfaction to create a community around the services provided by Birmingham City Council. So, I thought, could this work for a local council?…

Paul Canning’s 10 point plan

Paul Canning – challenged by Tom Watson to do so – has come up with ten things that need to be looked at as part of the government’s web strategy. His number one issue is ‘findability’: Search is the prime…