An online notebook
Facilitation is one of those odd skills, or activities, where it is very hard to define, but you tend to know when it is being done well, or indeed badly. Viv McWaters and Johnnie Moore are two people who can definitely be described as great facilitators, and they have collected together their combined thinking and … Keep reading
From Rich Millington: A moderator keeps things normal. A moderator removes the extremes from the community. Moderating isn’t as hard as moderators would have you believe. You can typically find community members to do it. A facilitator makes it easier for the community to communicate. A facilitator takes the community through a process, and does … Keep reading
One of the great arguments in favour of employing social web tools is the fact that they are pretty quick, and usually cheap, to put together. However, that’s not taking into account the other costs, one of which is managing the community created by such sites. This entails a number of things: welcoming new people, … Keep reading
Marshall Kirkpatrick, at ReadWriteWeb wrote a piece that caused a certain amount of flurry yesterday, asking whether startups need community managers: A community manager can do many things (see below) but the most succinct definition of the role that we can offer is this. A community manager is someone who communicates with a company’s users/customers, … Keep reading
I’m doing some work at the minute putting together the agenda for Tuesday’s socia media shindig in Coventry for members of the IDeA Social Media and Online Collaboration Community of Practice (…and breathe). It can be tricky keeping an eye on what it is that you want to achieve at these events, so I have … Keep reading