leadership

📅 Daily Note: May 21, 2025

Eddie Copeland writes helpfully and convincingly on the future of local government digital leadership following the mention of it in the government digital blueprint. Tried to pull out a bit for a quote but couldn’t it was all good.

In all the research work I have done in the last year or so, leadership comes up time and time again as being one of the biggest things holding local government back from making the most of the digital opportunity.

 

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The Somerset Council target operating model is quite nice, I think.

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Phil ‘The Rumenator’ Rumens on service patterns:

A lack of common service patterns can prove costly within a single organisation too. We’ve all read reports of spiralling costs and lengthy delays in pubic sector IT projects, and in part this can be attributed to the desire for bespoke functionality resulting in tweaks or even wholesale redesign of how a platform functions to meet the unique service designs of that organisation.

He isn’t wrong to flag this. I’ve been noodling around with this idea a bit in the last few months, which I need to blog about at some point.

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📅 Daily Note: December 11, 2024

Digitisation, politicisation and the civil service by Martha Lane Fox:

Today’s reality is clear: digital skills are no longer optional extras. Data analysis, digital service design, agile project management, let alone the nuance needed in understanding new AI tools, have become as essential to governance as policy writing and stakeholder management. This shift creates real tensions within our supposedly neutral institutions.

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AI product management in high stakes domains – Alan Wright shares a bunch of approaches that have worked well for him.

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Our positions on generative AI – Steve Messer details a sensible set of stances on the ethical and effective use of LLMs and so forth.

AI is more of a concept, but generative AI as a general purpose technology has come to the fore due to recent developments in cloud-based computation and machine learning. Plus, technology is more widespread and available to more people, so more people are talking about generative AI – compared to something even more ubiquitous like HTML.

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Lloyd has written up how he is using Micro.blog and a custom script to deliver a daily summary of his micro-posting to his WordPress blog.

There’s more than one way to skin this cat!

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Daily note for 30 August 2023

I wrote a post about simple things for leadership types to bear in mind when thinking about technology.

WordPress for Enterprise looks a very useful guide. Strange it’s a PDF though and not also available as web pages (although as Steph mentioned to me, PDFs are very ‘enterprise’).

What is inclusive design and why is it important? “‘Inclusive design’ and ‘accessibility’ are often used interchangeably, but they are different things.”

5 simple rules for organisational leaders to keep in mind about technology

Commenting on James Herbert’s sensible post about approaching AI in local government, I came up with 5 statements of the bleedin’ obvious that all senior people ought to have in their minds whenever technology is being discussed.

  • If something sounds like a silver bullet, it probably isn’t one
  • You can’t build new things on shaky, or non-existent, foundations
  • There are no short cuts through taking the time to properly learn, understand and plan
  • There’s no such thing as a free lunch – investment is always necessary at some point and it’s always best to spend sooner, thoughtfully, rather than later, in a panic
  • Don’t go big early in terms of your expectations: start small, learn what works and scale up from that

Increasingly, I tend to speak about digital being different from previous approaches to technology because it includes a healthy dose of cynicism about the ability of technology to improve anything, ever. Perhaps these points reflect that!

Interesting links 8 April 2022

Things I’ve seen that are worth sharing.

Reflections on my time as the Head of Local Digital – May-N Leow

This week brings to a close my two and a half years as Head of the Local Digital Collaboration Unit (LDCU). In this blog post, I want to reflect back on the lessons learnt and achievements, such as bringing local authorities together to solve common challenges, and in particular how a group of local authorities and suppliers are cooperating together to deliver an open source solution.

How the [open source revenues & benefits] discovery phase is informing the alpha – Amanda Pujol

Revenue and Benefits systems are one of the key digital systems for all local authorities, processing payments to and from local businesses, council tax payers and hundreds of low income households on a weekly basis. They hold key customer data and, as such, are a linchpin in delivering councils’ digital transformation strategies and should link seamlessly into other key council systems.

You would expect that transformation of these systems would be at the forefront of every council’s mind. And they are, but because there are limited options (3 main suppliers in the market), there is a level of dissatisfaction with the market and transformation is considered to be costly and risky. Only 2 LAs in the country have their own in house Revs and Bens systems and Sedgemoor are one such council.

Winning awards – Kat Hurr

It’s always great to receive recognition for the hard work our team is doing. At the beginning of March we were delighted to win the Gold award for Customer Focus at the iESE Public Sector Transformation awards… Our entry focused on two areas of Cumbria Council – Highways Enquiries and Fault Reporting and Targeted Short Breaks for SEND Children.

Digital Playbook 3 day sprint – Nicola Bryant

I have competed my first 3-day design sprint to build a prototype digital playbook. I wasn’t quite sure what to expect – so while a little hectic, sometimes intense – all in all it was a great experience and I am becoming more used to feeling comfortable with the uncomfortable! Below for the record sets out what we did, how we went about it and what we discovered.

From the Made Tech content factory:

Servant leadership, with Katy Armstrong

What is servant leadership, and how can you use it to help your teams fly? Clare Sudbery talks to Katy Armstrong about how to empower teams to do their absolute best work, by removing blockers, identifying vision and giving them everything they need.

The business analyst’s role in building successful teams – Khalil Anwar

I began my journey as a BA half a decade ago, and here I am today: a lead BA at Made Tech. I love being able to make a difference to a very diverse mix of users of public sector systems, which has ranged from Home Office frontline users to clinicians in the NHS, as well as the general public. Learning about the different systems and processes involved goes hand in hand with this, so I’m constantly learning and developing my skill set. But there’s much more to the job than this. Here’s the lowdown on what we do, what makes a good BA, and how we contribute to success.

Accelerating delivery: 10 questions to ask your team – Anikh Subhan

If you work in digital in the public sector, you’re probably aware of accelerated delivery. It helps to build projects faster, more efficiently, and with reduced risk.

If your team is new to delivery at pace, we’ve outlined 10 questions to ask yourself and your team to make sure you’re set up for success.

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