More examples of advice and guidance on using social media tools in government, this time from New Zealand.
The first bit is the High Level Guidance, described as helping:
organisations when they are trying to decide if they should use social media in a communications, community engagement, or a policy consultation context. It is intended to be useful to managers and leadership teams, but also provides basic principles, code of conduct issues, and templates that are important for practioners of social media.
You can download it here.
The second is the Hands-on Toolbox, which
has been written to help practitioners who are setting up social media profiles and using the tools on a daily basis. It has been written for public servants with limited experience using social media, but also offers tools and tips that will be useful for those practitioners who have been using social media for some time.
You can download that here.
The New Zealand State Services Commission has started a blog – you can find it here. In their words:
We’re aiming to build thought leadership around significant work programmes, including Authentication, Strategy and Policy and Web Standards, as well as providing a best practice example of how to effectively manage social media as part of public sector communications. Other agencies ask us for guidance in setting up their own blogs – what better way to help them than to give a clear demonstration of how we do it, and the policies behind our thinking? We’d like to look at how the public and the Government can interact better through the use of new technologies. We’re interested in issues around identity, privacy, accessibility, intellectual property, e-government guidelines and Web 2.0. If you have thoughts or feelings in this area, you’re our target audience, whether you work for the government or not.
They have some interesting posts up already, including one on gov ICT strategy in the current unsettled financial situation:
Long term fiscal pressures need long term investment and expenditure responses. In New Zealand government ICT we have a unique window of opportunity in the next 2-5 years arising from the replacement of “legacy” transaction processing systems implemented in the 1990s. We can redesign systems and re-engineer business processes across agencies to meet the expectations of the information age.
And this on government officials and Wikipedia:
Superficially, Te Ara, an encyclopaedia run by the Ministry for Culture and Heritage, seems to be a competitor of Wikipedia: they offer the same service. However, unlike consumers of shoes or cars, consumers of information need not (and seldom do) choose one or the other: their produce is complementary and their relationship is mutually beneficial. Wikipedia relies on sites like Te Ara as references for their content, and Te Ara relies on sites like Wikipedia linking to Te Ara as a resource, in turn directing traffic there.
Good stuff and well worth subscribing. Wouldn’t it be good to have an agenda setting ‘official’ blog for government at all levels in the UK?
Found via the Connected Republic.