An online notebook
Jon Bounds has come up with another brilliant idea – using the ‘people powered customer support’ site GetSatisfaction to create a community around the services provided by Birmingham City Council. So, I thought, could this work for a local council? Imagine time saved by council officials if knowledgeable citizens helped answer questions, imagine the resources … Keep reading
Today was most enjoyably spent at the Digital Inclusion conference, with David Wilcox, doing some video and other social web stuff on behalf of DC10plus. We decided that, rather than drown DC10plus’s own blog with everything we produced, we would host our own blog featuring everything we did, from which people could take what they … Keep reading
Shane McCracken has blogged at Cllr 2.0 about the experience of Norfolk County Councillor Tony Tomkinson who started blogging at the beginning of this year: The post is a superb example of how using a blog a civic leader can gather considered and in-depth views from a wide range of people with a wide range … Keep reading
From a piece by Helen Milner of UfI in egov monitor: The flipside of our increasing reliance on ICT – in public, economic and social life – is that the digitally excluded, by default, also become excluded from public services, modern working life and society itself. Digital inclusion is at the heart of the debate … Keep reading
Paul Canning – challenged by Tom Watson to do so – has come up with ten things that need to be looked at as part of the government’s web strategy. His number one issue is ‘findability’: Search is the prime route to content and is followed by links from other websites. How government addresses this … Keep reading