An online notebook
Is it modernize or die? Or modernize and die? For banks updating their computer systems with secure mobile features it can be both. Many run mainframes on legacy code that’s gone dark — no one understands it anymore. Original: http://www.dw.com/en/fail-by-design-bankings-legacy-of-dark-code/a-43645522
Systems analysis at the ‘front end’ of service design can help us to better understand complex social problems and identify opportunities to respond more effectively and profoundly. Equally, systems thinking provides tools and mindsets to understand the power structures and ‘system immune responses’ which so often kill new solutions before they get off the ground. … Keep reading
At Adur & Worthing, our use of low code is core to our service design programme and the main tool used by our central digital team in change projects. We don’t go this way every time — we’re not purists — but time and again, we prove to ourselves it’s the better way. Original: https://medium.com/@pdbrewer/out-of-the-shadows-189ffdd79522
We create almost everything on the internet, but we control almost none of it. Original: https://www.buzzfeed.com/evanhill/silicon-valley-cant-be-trusted-with-our-history#.umdWnNdKN
When the policy is broken, the service fails. And when the service fails, trust in the institution providing the service diminishes. More often that not, high-profile breakdowns are seized upon as a failures of technology or implementation. The truth is that policy is often the culprit. Original: https://medium.com/digitalhks/making-public-policy-in-the-digital-age-1900a248578c