Links

Interesting links 18 March 2022

Things I’ve seen that are worth sharing.

The Policymaking / DDAT Divide – Jerry Fishenden

Despite politicians’ grand ambitions for DDaT since at least 1996, it’s had relatively little impact on radical government renewal and reform. Yet the political ambition has remained fairly constant during these 26 years: to ensure users are the focus, not providers; to design services more closely around people’s needs and lives; and to deliver more effective, and higher quality public services.

Think Links icebreakers a Miro board template that you can use – Emily Webber

These two quick lateral thinking icebreaker games will help participants flex their creative thinking muscles before jumping into your workshops. I love that they help get people checked into the session and open up new ways of thinking, particularly good if you want creativity in your workshop.

How we’re building our data platform as a product – Osian Llwyd Jones

While companies large and small have made considerable gains in building a scalable and sustainable architecture, we’re left with the uncomfortable questions: is what we’re doing truly providing value? Do we really know who our users are and understand their needs? If so, can they generate insights in a fast and reliable way? As long as users don’t complain and pipelines don’t fail, does that mean all is well? For all our investment in data, are we seeing the return?

The Birmingham Digital Approach – Peter `Bishop

As we enter this new phase, I am keen that we now move away from being seen as just an IT provider to the rest of the council to one where we can start to work more collaboratively in partnership with our service leads so that we prioritise, manage our demand, design and shape and build great digital services together; a place where we cultivate and nurture an environment of working in the open; grow our digital talent and become centres of excellence of good practice across our various digital and technology disciplines.

Sharing our new user research templates and guides – Helen Calderon

Today we’re sharing the first of our new user research templates and guides. We designed these for teams working within the council, and they can easily be adapted for teams working in other councils. You’ll find these on GitHub. Download them, make them your own, and let us know if we can make them even better.

Interesting links 11 March 2022

Things I’ve seen that are worth sharing.

The next ten-years of digital government – Scott Colfer

For what it’s worth, my instinct is that the NHS might be the place that leads (by doing) the settler phase over the next 10-years. Showing by doing. The work of the last 2-years during the pandemic, the recent restructuring, and some conversations with people leading this work all make it sound like they’re explicitly investing in the work of the settler phase. Looking closer to my old home, the Office of the Public Guardian is doing this at a smaller scale.

How to build a team and effect culture change – Lisa Trickey

In 2017, I was asked to ‘make digital happen’ at the council. Digital is such a broad agenda and needs to permeate everything we do and think about in the organisation. Although the ICT function in the council initiated ‘digital’, I didn’t want technology to be the focus of the change activity.

Two opportunities presented themselves in different service areas when we were about to experiment with service design. We engaged FutureGov, who worked alongside service leads, ICT business analysts, content designers and application support officers, exposing them to user-centred design and working in multi-disciplinary teams.

Why these Welsh weeknotes are so good – Giles Turnbull

I’m always looking out for good examples of teams working in the open, and this WRA team are doing everything right. If you want to write good weeknotes about a digital project, just do what this team are doing, and you’ll be doing a great a job.

From the Made Tech content factory:

There’s no substitute for experience: lessons from central government software delivery – Vincent Farah

The important thing to pass on from our experience is that change doesn’t happen overnight. Patience and conviction of cause will help solve one problem at a time. You need to forge alliances and earn trust that will help change to happen.

International Women’s Day: what would you change about the tech industry? – Laxmi Kerai

Today is International Women’s Day. So, we asked a few of the women working in technology at Made Tech to share insights about equality and working in the industry, including how they’d change the tech industry for the better. Here’s what they said…

Local government: from product, to platform, to service – Glenn Ocskó

Interesting links – 18 Feb 2021

I find interesting things to read, bookmark them, save a chunk of text as a quote, and then occasionally copy and paste it all into a blog post, so you don’t have to.

Digital Inclusion Toolkit: now live

Leeds and Croydon Councils recently won central government funding to create a comprehensive and collaborative how-to guide for digital inclusion.

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Delivering and accelerating in a pandemic – DWP Digital

Within DWP Digital our Technology Services team designs, builds and operates that platform, and in the last 10 months has ‘moved mountains’ to keep those services going.

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Working Smarter Field Guide

Learning informally and socially means connecting our individual work with our teams, communities, and networks. It requires honing our curiosity and seeking out different perspectives and ideas. It takes more than individual sensemaking to understand complex situations, so we have to find others to challenge our assumptions and learn at the edge of our professional abilities.

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The tiny video toolkit

People ask me [Coté] how I do the tiny videos. I hope to do a screencast at some point, but in the meantime, here are some notes.

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Announcing our new digital skills training offer – MHCLG Digital

We’re inviting local authority staff to apply for one of 10 certified courses with FutureLearn, covering a range of topics such as accessibility, design, decision-making and leadership. We’re testing the water with a small number of licenses and courses, but if we get enough positive feedback we’ll look to purchase more and make it an ongoing thing.

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Interesting links – 9 Feb 2021

More nuggets spotted online, shared for your edutainment.

5 tips on running virtual events – DWP Digital

One of the biggest learning points for the events team was that you can’t take a plan for a physical event and simply run it virtually instead. It just doesn’t work. You need to create a way to engage attendees remotely, while they’re having to do most of their work through their screens, from their home. However, virtual events have a lot of opportunities for being inclusive and allowing people to join in regardless of whether they can travel to another location.

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Retail, rent and things that don’t scale — Benedict Evans

Part of the promise of the internet is that you can take things that only worked in big cities and scale them everywhere. In the off-line world, you could never take that unique store in London or Milan and scale it nationally or globally – you couldn’t get the staff, and there wasn’t the density of the right kind of customer (and that’s setting aside the problem that scaling it might make people less interested anyway). But as the saying goes, ‘the internet is the densest city on earth’, so theoretically, any kind of ‘unscalable’ market should be able to find a place on the internet. Everyone can find their tribe.

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Being Human – Catherine Howe

Bureaucracies are designed to protect themselves from harm – they have formal complaint routes and escalations and a hierarchy that is there to maintain the status quo. And when you look at a wider context you can see some of the drivers for this – the more we see a world based on risk and blame the harder it is for us to be human and authentic in our interactions.The first time fix of customer services is allowed for simple questions – to go there with more complex stuff brings levels of risks that most bureacracies are not comfortable with as it takes you to the place of difficult choices and trade off – the messiness of complexity.

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The Real Novelty of the ARPANET – Two Bit History

Today, the internet is a lifeline that keeps us tethered to each other even as an airborne virus has us all locked up indoors. So it’s easy to imagine that, if the ARPANET was the first draft of the internet, then surely the world that existed before it was entirely disconnected, since that’s where we’d be without the internet today, right? The ARPANET must have been a big deal because it connected people via computers when that hadn’t before been possible.

That view doesn’t get the history quite right. It also undersells what made the ARPANET such a breakthrough.

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Interesting links – 4 Feb 2021

Some bits and pieces I have been reading lately.

The relentless Jeff Bezos – Stratechery

What is clear, though, is that any attempt to understand the relentlessness of the company redirects to their founder, Jeff Bezos, who announced plans to step down as CEO after leading the company for twenty-seven years. He is arguably the greatest CEO in tech history, in large part because he created three massive businesses, all of which generate enormous consumer surplus and enjoy impregnable moats: Amazon.com, AWS, and the Amazon platform (this is a grab-all term for the Amazon Marketplace and Fulfillment offerings).

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To build or to buy – that’s the technology question – GDS Technology blog

Regardless of the route you choose, you cannot outsource risk. It’s important to make sure you have the resources, insight and knowledge to manage and oversee your products in the long-term – whether you build, buy or both.

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Users or people? – dxw

As Russell Davies said in his blog post, Consumers, users, people, mammals: “If you need reminding that your customers/consumers/users are people you have bigger problems. Changing what you write on your briefs/stories isn’t going to help.”

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