An online notebook
‘CRM’ or customer relationship management is one of those IT phrases that can put the fear of God into people, and with good reason. There aren’t many people who have managed to avoid the organisational carnage that attempts to deploy CRM can cause. Careers have been left in ruins, consultants missing in action, businesses killed … Keep reading
This is the first part in a series on different strategies for implementing social software within your organisation. They will be published every other Monday morning for the next few weeks. When they are all published, I will collect them all into an ebook which members will be able to download for free. Strategy 1 … Keep reading
Nick Jones is Head of Digital and CSR at Visa Europe. Responsible for protecting and improving the reputation of Visa Europe across digital channels owned and earned. Previously he worked in government at Number 10 and the Central Office of Information. You can find Nick on LinkedIn here. Which tablet do you use most? iPad mini … Keep reading
I’m really liking the look of Mightybell as a community platform. The people behind Ning are now starting up this new venture, which seems to incorporate a lot of the thinking of community management experts like Richard Millington at Feverbee. Check out this video to find out how it works: