Wednesday, 25 February, 2026

This is so good – Richard Pope has shared the detail as well as the slides for a talk on how his Platformland ideas should be applied to the NHS’ 10-year Plan. Loads to apply across the whole spectrum of public services in here.

But in years to come, we’ll look back and realise that the most significant impact of digital for the work of the public sector was not technology it was organisational. That’s because digital practice opens up a new way of working and running organisations. The model of iterative delivery may have first emerged as a way of building software, but it has since proven far more broadly applicable as a way of approaching complex problems.

Also, a brilliant way of properly sharing a talk. Thanks to Richard for taking the time out to do it.

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Tuesday, 24 February, 2026

Harry Metcalfe shares a cautionary tale of vibe coding and security:

But the arrival of these tools has – like all development tools that help get more done more easily – raised the security stakes. Tools like Lovable make building and deploying new websites trivial. In this case, one that collects personal data from real people: names, email addresses, postcodes, political opinions. They produce code that works, that looks professional, and that will pass a cursory glance from someone who isn’t a security specialist. But sometimes – often enough that it matters – they are built wide open and the tools don’t go to the trouble of checking, or telling you.

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The legendary email client power users wouldn’t let die:

Eudora was, from the very beginning, quirky software built for power users. Like a film director who respects their audience, skipping over exposition and letting them fill in the blanks. It’s not an approach that works for every app or newsletter or whatever else you’re creating. But when it works, people fight to keep your work alive.

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Mist is an ephemeral, collaborative markdown editor in the browser. Handy!

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Monday, 23 February, 2026

📅 Weeknote w/e Friday 20 February 2026

Short week last week as I took a couple of days off for half term. Also, I need to get into the habit of writing these during the week they actually refer to.

This week’s worky highlights:

  • Some more Skillstats demos, which were as helpful to me as they were those on the receiving end. Some great challenge around accessibility which I need to look into.
  • Am doing some thinking around combined / strategic authorities and their potential role in supporting collaboration and innovation between councils and, eventually, other place based services as well. I think there’s a thing here, and there’s not a huge amount of conversation out in the open about it.
  • As part of the above, I got Google’s Notebook LM to do some of the heavy lifting in terms of research for me, which has been a real time saver.
  • Well over 50 people signed up for LGR Camp, which is great progress!

Not really work stuff:

  • I’ve been nagging people on LinkedIn to try and post the interesting things they put on there on the open web as well. Most people respond graciously, but I don’t want to become annoying about it!
  • Ironically, I feel I am in the opposite boat where I publish things here on my blog on the open web but am not sure anybody is reading them! Need to find a way to non-annoyingly repost them on the social spaces, which is weirdly tricky when you don’t use post titles very often. Am encouraging people to sign up to get posts emailed to them, but not many folk are biting on that right now.

Media consumption:

  • Watched The Seven Dials on Netflix which was enjoyable but felt weirdly paced. I think either make it a single feature or at least a 6 parter?
  • Some classic daft comedies got watched with the kids – Dodgeball, Blades of Glory, etc. More fun for me than the kids I think, who senses of humour appear to be more sophisticated than mine!
  • I had a load of half finished books on my Kindle, so I polished those off, which gave me a sene of achievement.

Here’s a photo of one of our cats, Wallis, sitting very properly on the sofa:

Wallis the cat

Permalink📅 Weeknote w/e Friday 20 February 2026

Doug Belshaw – I needed a scheduling tool that respects privacy. So I built one:

Scheduler reads iCal feeds, so it works with Proton Calendar or any service supporting iCal/CalDAV standards. It doesn’t store calendar data, instead checking availability in real-time and creating events only when someone books.

People are using AI assistants to code all sorts of useful things. Doug is investigating turning this into a service, which is I think the tricky bit with the code these things are generating.

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Emily Webber – A New Communities of Practice Model for Organisational Maturity:

This new model focuses on organisational maturity at five levels from low awareness to self-sustaining and setting standards across six dimensions (structure, culture, collaboration, support, technology and impact). It will be useful for people leading and facilitating cross-organisational communities of practice initiatives.

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Thursday, 19 February, 2026

Tom Loosemore published some thoughts about public services and AI on LinkedIn:

Many public services rely on friction to stay viable. They depend on slow, confusing, frustrating user experiences to put off those otherwise eligible. This is both unfair and politically convenient. You could say ‘twas ever thus’. Until now.

From parents seeking special needs support to property owners appealing council tax bands, it’s often the friction of bad service design that restrains demand, not the law.

AI – specifically AI agents – will remove that friction. Your AI agent will be doggedly relentless in how they access public services, however byzantine. They’ll make sure your application is perfectly crafted to maximise your chances of getting what you want, treating any appeals process as just another stage to be navigated by all.

Well worth a read in full.

Update: good news, Tom pointed out to me rhat this post (and indeed a load of his recent writing which I have only seen on LinkedIn) is on a blog on the open web.

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Missed this first time around, but there’s some interesting stuff to think about in here – Courage is required for GDS Local to succeed.

There is currently both a real opportunity and a grave danger facing local government in England from the confluence of technological and governance considerations. The opportunity is to use the forthcoming governance changes to review the current fragmentation of approaches and consolidate both operating models and their enabling technology stacks. The danger is that the governance changes will absorb the available leadership bandwidth and will actually significantly delay the digital transformation of the local government sector.

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Wednesday, 18 February, 2026

Claire Craig from the Essex Digital Service on User research in libraries: finding the voices between the bookshelves

We’re currently working through a research project, exploring Essex residents’ thoughts and feelings about AI being used in public services. We’ve recruited research participants for online and in-person one-to-one interviews, and the sessions are well underway and proving to be hugely insightful.

And whilst we’re deeply grateful for every single participant who answers the online recruitment call, project after project after project falls short of reaching a demographically representative sample. They are somewhat self-selecting – you’ll reach the highly engaged, the digitally literate, the loud and confident voices (sometimes, the squeakiest wheel). You have to go further to find the complete set of user voices.

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Tuesday, 17 February, 2026

📅 Weeknote w/e Friday 13 February 2026

Another Tuesday posting! Weeks are flying by. I guess this is part of getting older. That and getting increasingly bad at remembering, well, anything.

This week’s worky highlights:

  • The publication of the LGR DDaT playbook has been postponed for a couple of weeks. It’s a shame but can’t be helped. In the meantime we are writing the next sections, organising new community activities, and all that stuff.
  • Am also getting a bit more involved in another strand of work with Local Digital, around future tech strategies for councils. How do we create the conditions to make it easier for councils to invest in better tech? Various ideas are being worked on – including some things I’ve wanted to see happen for years!
  • More interviews at Luton, this time for a senior role leading on IG. Once again, great candidates and a terrific hire made.
  • Delivered a couple more demos of Skillstats, and enquiries are still coming in as well, which is lovely. Getting close to those who have purchased going live too, which is exciting.

Not really work stuff:

  • I added email subscriptions to the blog. I haven’t managed to get a newsletter out this year, so I guess this is a way to make myself feel better about that.
  • Properly had a play with the default Apple Notes app on the phone and desktop. Trying to use it to organise myself a bit – it does a lot more than I thought it did. Have set up a note to act as a todo list, organised into now, next, and later to try and keep everything in one place. I give it a week before it all falls apart!

Media consumption:

  • I finally finished Until I Find You and it was really quite good. A high 4/5 from me.
  • Watched the end of The Rip on Netflix, which was also good – recommended for those who like twisty thrillers.
  • Saw the finale of The Traitors’ most recent season. There was a palpable moment where I thought “They’re actually going to do it!”. Great fun.
  • I find modern computer games just too damn complicated for my simple brain, so imagine how delighted I was to get Micropolis working on my Mac. It’s basically the original 1989 version of Sim City. Great for whiling away the odd hour – and not too much more.
Permalink📅 Weeknote w/e Friday 13 February 2026

Monday, 16 February, 2026

Carol from the team at Luton blogs about the new telephony system implementation:

When we kicked this off, it wasn’t just because our old Avaya system was outdated; it was because colleagues were struggling with tools that didn’t support how we work today.

We needed something more reliable, more flexible, and far easier for staff and residents to engage with.

Love that new voices are being heard, about a whole range of different types of work. Blogging isn’t just for the web team!

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The LGA have released their toolkit for local government reorganisation (LGR). There’s not much digital in it – largely because that will be covered in detail in MHCLG’s DDaT LGR playbook, which I have been working on with the team for the last few months.

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More blog tweaking. I’ve added an email subscription option so readers can get news posts from here in their inboxes automagically. Just use the sign up box in the header of the site on desktop, or on mobile the same form is on the contact page.

It uses the Jetpack plugin, which I have always been nervous of – because of bloat – but having played with a few options, it really is the easiest to set up and maintain. I’ve turned off as many of the other features as I can, so hopefully performance isn’t affected too much.

(There’s also a thing for me about Jetpack which makes it slightly contradictory to self-hosting my blog. Jetpack ties you in to the WordPress.com platform – so it makes me wonder what the point is of not hosting there in the first place!)

One thing is that it defaults to sending post individually, which might get annoying. On your first email on subscribing you get a button to press to manage delivery – I suggest you switch to daily! Sadly I can’t amend the default.

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Friday, 13 February, 2026

Catherine Howe – Head towards the North Star:

Some of the shifts we need to make are very much rooted in public service; better coproduction with communities, prevention at scale and deep modernisation of technology and practice. Some of this I wrote about in my last post. Other shifts are more in response to bigger change and what a modern workforce needs to thrive; how we become more inclusive internally and externally, how we provide an environment where learning is embedded in how we work as a way to underpin a more adaptive organisation, how we make hybrid working genuinely work for people.

If only every chief exec was so thoughtful, and open!

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Government IT project disasters are by no means a thing of the past:

The PAC’s latest report reveals that NS&I has spent an estimated £111 million on the programme by March 2024, yet it remains unclear how much has been spent in total or what the final cost will be. Despite five years of development, NS&I still has no agreed integrated plan, and a draft produced in late 2025 suggested the programme would not be completed before March 2028, later than originally planned. The PAC has expressed concern that NS&I’s attempts to compress the timeline further may not be realistic.

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Tuesday, 10 February, 2026

A small piece of blog housekeeping: I just went to search for something I wrote years ago on here and realised in my last redesign I didn’t add an easy to find search function.

So, I bunged the default theme search modal thingy into the header for desktop users, which served my purposes. But sadly mobile users wouldn’t see this, as they can a hamburger style menu with only page links in it.

To fix this, I created a page with a search box on it, and linked to it from the mobile-only burger menu.

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📅 Weeknote w/e Friday 6 February 2026

A Tuesday posting but I don’t suppose anybody minds – most of this was written last week though, promise.

This week’s worky highlights:

  • The LGR DDaT playbook is on the cusp of release, which is very exciting. It’ll be nice to be involved in getting a project out of the door for the Local Digital folk, and hopefully one we can keep iterating and improving on for some time.
  • Good day in the office for Luton, interviewing candidates for a Head of Service role. Lots of great conversations and met some lovely people with so many ideas. We could have hired almost everyone, which was a really nice feeling but gave us a difficult choice to make!
  • Also in Luton news, I handed over the reigns of managing the blog to Nova in the web team, who seems reasonably pleased about it. Am also hoping to use the blog as a means of “trying out” some product approaches within the team in a relatively low risk environment.
  • Skillstats keeps progressing, with two more organisations starting the process to come on board and one new demo done.

Not really work stuff:

  • Some lovely catchups during the week, including Lisa Trickey, Anita Flavell, Clare Evans, Joe Cole, Ben Cheetham – and probably others (sorry I have forgotten you).
  • I started the process of organising the design and print of one of those pop up banners you see at conferences, for Skillstats. This is some way out of my comfort zone.
  • I find myself getting a bit annoyed with all the noise there is at the moment about digital in local government. I think a lot of it is unhelpful! Once more I feel the urge to write down somewhere What I Think About This Sort of Thing.

Media consumption:

  • Really enjoying Until I Find You but boy, is it long.
  • Started the latest series of The Apprentice and the first episode reached such levels of cringe that my stomach was in knots for hours afterwards.
  • Board games: played 7 Wonders – a christmas present from Mrs Briggs – for the first time and enjoyed it hugely. Also Splendour: Duel which is way more mentally taxing that the 3+ player version!

We also took a family day out for a tramp round the grounds of Oxburgh Hall, which was very nice for blowing away some cobwebs, and quality family time.

Oxburgh Hall

Permalink📅 Weeknote w/e Friday 6 February 2026