Monday, 23 February, 2026

Doug Belshaw – I needed a scheduling tool that respects privacy. So I built one:

Scheduler reads iCal feeds, so it works with Proton Calendar or any service supporting iCal/CalDAV standards. It doesn’t store calendar data, instead checking availability in real-time and creating events only when someone books.

People are using AI assistants to code all sorts of useful things. Doug is investigating turning this into a service, which is I think the tricky bit with the code these things are generating.

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Emily Webber – A New Communities of Practice Model for Organisational Maturity:

This new model focuses on organisational maturity at five levels from low awareness to self-sustaining and setting standards across six dimensions (structure, culture, collaboration, support, technology and impact). It will be useful for people leading and facilitating cross-organisational communities of practice initiatives.

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Thursday, 19 February, 2026

Tom Loosemore published some thoughts about public services and AI on LinkedIn:

Many public services rely on friction to stay viable. They depend on slow, confusing, frustrating user experiences to put off those otherwise eligible. This is both unfair and politically convenient. You could say ‘twas ever thus’. Until now.

From parents seeking special needs support to property owners appealing council tax bands, it’s often the friction of bad service design that restrains demand, not the law.

AI – specifically AI agents – will remove that friction. Your AI agent will be doggedly relentless in how they access public services, however byzantine. They’ll make sure your application is perfectly crafted to maximise your chances of getting what you want, treating any appeals process as just another stage to be navigated by all.

Well worth a read in full.

Update: good news, Tom pointed out to me rhat this post (and indeed a load of his recent writing which I have only seen on LinkedIn) is on a blog on the open web.

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Missed this first time around, but there’s some interesting stuff to think about in here – Courage is required for GDS Local to succeed.

There is currently both a real opportunity and a grave danger facing local government in England from the confluence of technological and governance considerations. The opportunity is to use the forthcoming governance changes to review the current fragmentation of approaches and consolidate both operating models and their enabling technology stacks. The danger is that the governance changes will absorb the available leadership bandwidth and will actually significantly delay the digital transformation of the local government sector.

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Wednesday, 18 February, 2026

Claire Craig from the Essex Digital Service on User research in libraries: finding the voices between the bookshelves

We’re currently working through a research project, exploring Essex residents’ thoughts and feelings about AI being used in public services. We’ve recruited research participants for online and in-person one-to-one interviews, and the sessions are well underway and proving to be hugely insightful.

And whilst we’re deeply grateful for every single participant who answers the online recruitment call, project after project after project falls short of reaching a demographically representative sample. They are somewhat self-selecting – you’ll reach the highly engaged, the digitally literate, the loud and confident voices (sometimes, the squeakiest wheel). You have to go further to find the complete set of user voices.

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Tuesday, 17 February, 2026

📅 Weeknote w/e Friday 13 February 2026

Another Tuesday posting! Weeks are flying by. I guess this is part of getting older. That and getting increasingly bad at remembering, well, anything.

This week’s worky highlights:

  • The publication of the LGR DDaT playbook has been postponed for a couple of weeks. It’s a shame but can’t be helped. In the meantime we are writing the next sections, organising new community activities, and all that stuff.
  • Am also getting a bit more involved in another strand of work with Local Digital, around future tech strategies for councils. How do we create the conditions to make it easier for councils to invest in better tech? Various ideas are being worked on – including some things I’ve wanted to see happen for years!
  • More interviews at Luton, this time for a senior role leading on IG. Once again, great candidates and a terrific hire made.
  • Delivered a couple more demos of Skillstats, and enquiries are still coming in as well, which is lovely. Getting close to those who have purchased going live too, which is exciting.

Not really work stuff:

  • I added email subscriptions to the blog. I haven’t managed to get a newsletter out this year, so I guess this is a way to make myself feel better about that.
  • Properly had a play with the default Apple Notes app on the phone and desktop. Trying to use it to organise myself a bit – it does a lot more than I thought it did. Have set up a note to act as a todo list, organised into now, next, and later to try and keep everything in one place. I give it a week before it all falls apart!

Media consumption:

  • I finally finished Until I Find You and it was really quite good. A high 4/5 from me.
  • Watched the end of The Rip on Netflix, which was also good – recommended for those who like twisty thrillers.
  • Saw the finale of The Traitors’ most recent season. There was a palpable moment where I thought “They’re actually going to do it!”. Great fun.
  • I find modern computer games just too damn complicated for my simple brain, so imagine how delighted I was to get Micropolis working on my Mac. It’s basically the original 1989 version of Sim City. Great for whiling away the odd hour – and not too much more.
Permalink📅 Weeknote w/e Friday 13 February 2026

Monday, 16 February, 2026

Carol from the team at Luton blogs about the new telephony system implementation:

When we kicked this off, it wasn’t just because our old Avaya system was outdated; it was because colleagues were struggling with tools that didn’t support how we work today.

We needed something more reliable, more flexible, and far easier for staff and residents to engage with.

Love that new voices are being heard, about a whole range of different types of work. Blogging isn’t just for the web team!

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The LGA have released their toolkit for local government reorganisation (LGR). There’s not much digital in it – largely because that will be covered in detail in MHCLG’s DDaT LGR playbook, which I have been working on with the team for the last few months.

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