Dave Briggs – Page 69 – An online notebook

An online notebook

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An online notebook

Friday, 27 November, 2009

Bookmarks for November 24th through November 27th

Awesomeness off of the internet for November 24th to November 27th:

The dark side of the internet – "Fourteen years ago, a pasty Irish teenager with a flair for inventions arrived at Edinburgh University to study artificial intelligence and computer science. For his thesis project, Ian Clarke created "a Distributed, Decentralised Information Storage and Retrieval System", or, as a less precise person might put it, a revolutionary new way for people to use the internet without detection. By downloading Clarke's software, which he intended to distribute for free, anyone could chat online, or read or set up a website, or share files, with almost complete anonymity."
BBC News – Government e-petitions give power to the people – "Government plans to roll out e-petitions across the UK could offer people a real say in the democratic process, a conference has heard."
Culture in the New Order | Centre for Policy Development – "One of the key hurdles for the public sector and legislators in heralding in the changes that will make the promise of Government 2.0 successful will be culture change."
eGov AU: Could the government replace some advertising and communications contracts with crowdsourcing? – "However what I will ask is this – should the Australian government look beyond advertising and communications agencies for good communications ideas? Should we go directly to the communities impacted by our programs, invite them to provide ideas for communications campaigns and reward them appropriately?"
Quiet Riots – "Quiet Riots is a prototype service that allows individuals to join together in groups to make change happen for the issues they share. Users find their Quiet Riot, share their experience, and work together to get something done."
State of the eUnion: Government 2.0 and Onwards – "The book State of the eUnion: Government 2.0 and Onwards is by John Gøtze and Christian Bering Pedersen, and foreworded by Don Tapscott, the book is a cornucopia of ideas and experiences from thought-leaders on three continents."

Tuesday, 24 November, 2009

Help my village!

Thanks to everone who helped out with this vote, hopefully we will have the results soon and that it will be positive news!

My village’s community centre has the chance tonight to win a £50,000 grant from the People’s Millions. There is going to be a piece on the local news on ITV tonight during the 6pm broadcast, and telephone votes will determined which project wins the money.

Cottenham Community Centre needs the money to help convert the old Methodist Chapel in the village into a thriving community hub, including a coffee shop and other resources to help bring the people of the village together.

If you get the chance, please call 0871 6268804 before midnight tonight to register your vote. More details are below:

CottenhamCommunityCentre

Bookmarks for November 20th through November 24th

Awesomeness off of the internet for November 20th to November 24th:

Open Government and Government 2.0 Online Conference – Fall 2009 – O’Reilly Media – "When citizens interact with their government, powerful things can happen. It means doing more with less people. It means breaking down too-familiar "cylinders of excellence." Web 2.0 is the industry which has shown that transparency, participation, collaboration add up to increased efficiency. Gov 2.0 harnesses this for the public good…"
Why Amateurs Build Better Online Communities Than Businesses – FeverBee – "There are few successful online communities founded by businesses. Amateurs usually do it better." Interesting argument.
We Know The Experts Are Out There. – Expert Labs – "Expert Labs is a new independent initiative to help policy makers in our government take advantage of the expertise of their fellow citizens."
How Web 2.0 is changing the way we work Andrew McAfee – "Web 2.0 technologies are changing the way companies do business. But can these tools help them achieve their goals?"
TalkPress – "TalkPress provides hosting of online forums and message boards for organizing and conducting online meetings, gatherings, and interactive discussions."
Government gets into games business – "The Department for Transport launched an online multiplayer fantasy roleplaying game last week, with the apparent aim of teaching kids to look left and right before crossing the road." By @simond
OpenSpaceDevon – redefining public services in Devon – Carl Haggerty has set up a Ning site to plan an open space event in Devon to bring the public, third and private sectors together to get stuff done.

Putting together your toolkit

I love technology. Actually, no I don’t. I like the idea of technology, and the potential of it. Actual technology generally makes me swear. Anyway, where was I?

So you’ve decided that you need to do something exciting, using technology. Let’s focus on social stuff, as that’s really all I know about. Maybe you’ve put your strategies and policies together and are ready to actually get into some doing. There are a number of approaches you could take:

Do your best with what you have
Cobble together free stuff
Buy something to do it all for you
Build something yourself
Some kind of weird hybrid of all the above

What should drive your decision on which route to go down, and what tools you use should depend, of course, on what you need. That sounds obvious, but it’s surprising how few organisations really understand their needs, which are dependent on

What it is you want to do – in other words, activity
How you are organisationally set up to approach this

The first point is another classic bit of Briggs stating the bleeding obvious, but it is worth writing this down and being clear about it. What are we talking about here? Replacing meetings with something more useful? Getting greater benefits than you are currently getting from email discussions? Creating a new community of people who are going to help you do all kinds of cool things?

The second point might be worth delving into in a bit more detail.

Issues that should be considered when looking at how your organisation works needs to take into account factors such as:

Skill levels in the organisation
Desire to share, collaborate and work together amongst staff
Security issues around access and data security
Hardware people have available, including speed of access etc
How much money you have to invest
Whether you need to work with and involve other organisations

All of these things may have as big an impact on your eventual choices as the activities bit. If you decide you need an enterprise collaboration platform, and go and procure something really amazing, but nobody in your organisation knows what it is, how to use it, or what the point of it is, then you’ve got a car crash on your hands.

Likewise, if you decide the future is in the cloud, and set up a system to do just that – but only find out from the IT security guys that it’s not possible for the organisation to host its files on various different servers across the globe at the very last minute, again, you’re ending up with egg on your face.

So before deciding on what tools you want and how they are going to work, it’s a good idea to spend some time figuring out the capacity within your organisation to deal with the technology you want to throw at them first – these are just as important as functional requirements and all the other stuff.

Quite a bit of inspiration from this post came from bits of the book Digital Habitats by Etienne Wenger, Nancy White and John D Smith. Well worth a look.

Monday, 23 November, 2009

Editing Wikipedia

I’ve been asked this question a few times recently, so thought it worth sharing my answer with everyone that reads this blog:

What’s the best way to approach editing Wikipedia articles about us?

There are a number of reasons why you might want to do this – the most obvious being that there are some factual inaccuracies that you want to correct – though sometimes there are other reasons too.

There have been several high profile incidents where Wikipedia has been edited – by either the individual who is the subject of the article or by an employee of an organisation with a page on the site – with various degrees of success or humiliation. Here’s my guide to getting more of the former and less of the latter.

My instinctive reaction is: don’t do it. Editing Wikipedia is a minefield and getting it right will take up an awful lot of time. Think about another way around it – could you publish a list of corrections on your own website, or on a blog? Perhaps encourage someone else who reads it to make the corrections, but leave Wikipedia itself well alone.

If you are determined to get involved, here’s what to do. Firstly, do not edit anonymously but create an account on the site. This is for the very good reason that your edits will not be anonymous anyway – your IP address will be recorded and if you are using a work computer, people will easily be able to find out where you are.

Instead, give yourself a username that’s understandable, not some random pseudonym. Then, open your personal user page and edit it to explain exactly who you are and who you work for. What you are aiming for is complete transparency – the last thing you want is people thinking that you are being sneaky.

Once that’s all done, it’s time to edit the entry itself. Or, rather, not – because my advice would be not to edit the text of the article itself first of all. Instead, I’d limit my edits to the article’s talk page initially. Explain in the page the inaccuracies, and perhaps link to the web page I mentioned earlier with a list of corrections. Then let the community do its work – some corrections will be made to the page – maybe all of them. What you are doing is giving the Wikipedians the facts, and allowing them to put their own house in order.

If that doesn’t happen, or if there is an urgent correction that needs making, then edit the text itself. Firstly, make the change, ensuring that you clearly link back to sources to back up your edits – and make sure you use the edit summary box to explain what you have done and why. Then, drop by the article’s talk page and again explain who you are, what change you made and why you did it.

Once all that is done, sign up to get email alerts when the page is changed so you can keep on top of what further edits people are making.

If you find that someone just goes in right away and reverts – that is, removes your edits and restores the page to how it looked before you started – do not get tempted into reverting their reversion! These tit-for-tat “edit wars” do nobody any good! Instead, try and engage with the person making the reversion, again through the article’s talk page, or on that user’s own page maybe. Most Wikipedipedians are friendly, conciliatory folk and you should be able to talk them into being more reasonable.

Of course, if that fails, there is always the Wikipedia arbitration process. Good luck with that.

For more on Wikipedia culture, I found Andrew Lih‘s book The Wikipedia Revolution pretty good. Lih is clearly a fan of Wikipedia, so it is hardly an unbiased account, but there is some really useful background in there.

Strategy stuff – a three pronged approach

Drawing together a few discussions I have been involved in recently about the different types of documents an organisation – such as a council – might need to put together to define its approach to engaging online, I thought it might be useful to set out how I think it could be done.

My initial inclination is always to dispense with strategy, to be honest, as process has a habit of stifling Good Stuff, and over strategising leads to attempts at control and general alienation. My second thought is that even if strategy is required, there shouldn’t be any need for anything specific for digital, as really it’s all the same – technology shouldn’t matter.

Realistically, though, at this stage organisations need to feel comfortable with what they are doing, and if that means having bits of paper explaining it all, then so be it. The important thing is to get those bits of paper right. I see a need for three types of document, each of which I will explain below:

1. Corporate strategy

A high level document explaining what the organisation wants to do, and why it wants to do it. Don’t make it tool focused, else it will go out of date very quickly. Keep it broad and general, as the specifics will be covered in the other documents. This should be the paper brought out to win arguments where necessary. Make sure people at the top of the organisation read it, and endorse it: it will be an enabler to get stuff done.

Issues it should cover:

How important does the organisation see the digital space?
What are the opportunities and risks, and how are they managed?
How online interaction fits in with other channels and processes
An overview of the approach: something like the classic listen, acknowledge, create, share
How are staff supported in their delivery of the strategy?

2. Staff guidelines

This is the bit which explains in clear terms what staff are enabled to do at work using the internet. There are plenty of good examples available on the web, from the Civil Service guidance, to the BBC, IBM and others. It performs an important role, and should be less about saying what people can’t do and more about encouraging and empowering staff to engage in online conversations.

This should set out how staff are encouraged to engage online, what they can do on their own, and what they might need to seek advice on. My general advice on this is:

If the information or content is already published in some form or other, then it should be repeatable on blogs, in forum or whatever without the need to gain permission
If something new is being generated, whether a viewpoint or a response to a question, say, then it’s best to get it checked out first
If the staff member is at all uncertain, even in the instance of 1. above, get some advice

3. Individual project engagement plans

These form the nitty-gritty of the online engagement work, and there should be one for every digital project undertaken. While the other two documents I have written about are pretty high level – to ensure they remain relevant – with the plans, you can be pretty detailed and focus on activities. These plans should describe:

What the project is about, and how digital can support that
What the objectives of the digital work are
How those objectives will be measured – ie evaluation
What the roles are and who is responsible for them
How reporting will work
Which tools will be used and how
Some kind of timeline showing when activity will happen, for how long and how it will be shut down.

I reckon this three-pronged approach more or less covers the necessary bases. It would be interesting to hear how people are approaching this area, and how it differs to what I have written here.

Saturday, 21 November, 2009

Four rules for councils’ democratic engagement

I like these slides, from Anthony:

Four rules for councils' democratisation work

View more documents from The Democratic Society.

OpenSpaceDevon

Carl Haggerty has launched a great initiative down in Devon:

Carl writes:

It would be great to get public sector professionals, voluntary organisations and business people involved in these areas all together and working through some of these issues and topics – Basically, i’d imagine the event to involve anyone who has an interest and passion to improve public services in general.

This is an interesting idea, and one I’m totally in agreement with. Take the format used by LocalGovCamp and other unconferences, but make it all about the geographical area. Bring together public, third and private sectors to thrash out new ways of doing things, and hopefully spark the enthusiasm needed for some of the organisational battles required to get stuff moving.

Just the sort of event I was thinking about when I wrote this post after the Lincoln LocalGovCamp.

So if you are in Devon, or just interested, pop along to the network Carl has created and join in the discussions!

Wednesday, 18 November, 2009

Bookmarks for November 16th through November 18th

Awesomeness off of the internet for November 16th to November 18th:

Welcome to Southwark Circle – "Southwark Circle is a membership organisation that provides on-demand help with life's practical tasks through local, reliable Neighbourhood Helpers, and a social network for teaching, learning and sharing." via @dominiccampbell
Research report — Media Trust – "A major piece of research, commissioned by Media Trust, reveals there is an opportunity for Community Voices to add real value to current media activities within disadvantaged and isolated communities."
Why do people want microsites? at Helpful Technology – Excellent stuff from @lesteph
Social Innovation and the Knowledge Society – Now is the Time. – "The result is that the potential resource of innovative thought remains untapped and local authorities try to deliver what they can’t possibly deliver. What’s wrong with saying to people: this is how much money we have, this is what it will buy, what do you want to keep and what can you deliver yourselves? People have strong views about what they want for their community and if there are things they can do for themselves they will."
Jane’s E-Learning Pick of the Day: Top 100 Tools for Learning 2009: The Final List – "Here is the final list of the Top 100 Tools for Learning 2009, compiled from the contributions of 278 learning professionals – from education and workplace learning – worldwide." Via @donaldclark

Monday, 16 November, 2009

Bookmarks for November 9th through November 16th

Awesomeness off of the internet for November 9th to November 16th:

Digital engagement governance – a dichotomy between hyperlocal or partnership managed by Michele Ide-Smith – "My perception is that developing and maintaining a successful hyperlocal online resource will require commitment, coordination (of volunteers), skills (e.g. researching, investigating, writing, communicating, technology), time and local knowledge. Tenacity and a willingness to work with a diverse cross-section of community members will also be invaluable."
WordPress › XEN Carousel « WordPress Plugins – "Call out sections of your site by easily creating a carousel of images, associated to posts or pages, for display on your home page or anywhere on your site."
BBC – dot.life: Computing for older users: Patronising or practical? – "Whether or not Simplicity Computing succeeds will be a big test of two things – the appetite of older people to get online and the attractiveness of open source software as a means of dealing with digital exclusion."
Tom’s Planner | Gantt Chart Software | Faster than Excel easier than MS Project – "Tom's Planner, allows you to create and share Gantt Charts online with "drag and drop" sim- plicity. It has great ease of use and gives control back to the project manager."
Google Apps adds Postini security software – Techworld.com – "When completed, this extension of the Postini security and management capabilities could go a long way toward calming concerns from CIOs and IT managers about using Web-hosted software like Google Apps." – a potentially important move for use of Google Apps in government? Via @monkchips

Saturday, 14 November, 2009

Works starts on skills framework for web professionals

Vicky, from Boilerhouse and Socitm, pops by to tell us about the latest developments with the public sector web professionals network.

On 27 November, Socitm will be holding a workshop as the first stage in a project to define a professional skills framework for people who work on public sector websites.

This is part of it wider initiative to set up a web professionals group for this large and diverse group that includes:

programmers and coders
web developers (with technical skills)
web designers
content managers/editors
social networking experts
measurement/monitoring specialists
web marketers
web managers
customer service or IT heads with web responsibilities
e-communications professionals

The initiative kicked off earlier this year with a meeting called by Socitm and involving web managers and practitioners from local government across the UK, central government departments, the government supersites, and the third sector. Also present were representatives form some existing and past groups formed by webbies, including the Public Sector Web Professionals Group, SPIN and the Scottish Web Forum.

There was general agreement among those present that meeting web practitioners’ professional development needs would in future need more than informal groups, voluntary effort and free networking tools. It was also recognised that defining a skills framework for web practitioners and organising training, development and possibly accreditation around this framework would be a core activity for any professional group formed.

Following this meeting Socitm commissioned research to identify whether any other professional association or skills organisation was already doing or planning to do something similar. Discussions were held with a range of professional and skills organisations in ICT, interactive media, marketing, communications and publishing. We also talked with the CoI and the Government Communications Network about their plans in this area, and made useful contact with the Federal Web Managers Council in the USA. Contact was made with some web networks in the NHS to share and discuss idea, leading to some positive feedback about the potential for webbies in the health sector to join our activity.

At this point, the Socitm agreed in principle to set up a web professionals’ interest group for people involved in any aspect of web management and development. Individuals at any level of seniority or career stage, employed or freelancing in the public or third sectors, or in any organisation working with them would be open to join. The group would then run under the Socitm constitution, with the group electing a chair and officer and developing a programme of activity supported by Socitm’s paid staff. Members would be eligible for the normal benefits of Socitm membership as well as additional benefits exclusive to ‘web members’.

As well as agreeing to set up a group or community for web professionals, Socitm agreed to fund initial development on a skills framework. This is seen a central to the development of a sustainable future programme of activity that will attract web professionals to join and support the group. The workshop on 27 November marks the start of this activity

We are looking for people with experience of managing web teams in the public sector to get involved in this activity. There are a limited number of places available at the workshop, and a wider opportunity to participate in evaluating and offering feedback on the initial framework developed at the workshop.

If you would like to get involved, please complete the form to tell us a little more about your relevant skills and experience, and whether you are willing and able to attend the workshop on 27 November, which will run in London from 1000 – 1600. If by any chance you are unable to access this, email me at vicky.sargent@socitm.net.

We will be publishing the register of those interested in the community library.

Many thanks are due to Paul Canning for his work in getting this activity going, some of you will have been following his blogs on this topic in the CoP and elsewhere.

Tuesday, 10 November, 2009

Monday, 9 November, 2009

Bookmarks for November 5th through November 8th

Awesomeness off of the internet for November 5th to November 8th:

data.govt.nz – "Today, the Department of Internal Afairs launched data.govt.nz, a beta site where government agencies can register their non-personal data sets for use by members of the public and organizations."
Prefinery: Beta Management Software – "Take the headache out of private beta testing with our fast and simple system." Looks really useful.
GovHack: govt data + hackers + caffeine == good times | Government 2.0 Taskforce – "John Allsopp from Web Directions was an organiser of GovHack, an event sponsored by the Taskforce. It was held on the 30th and 31st of October 2009 to encourage greater use and availability of government data in support of the MashupAustralia contest."
Local Blog impact on Local Democracy: Somerton Town Council | Online Journalism Blog – "Local Bloggers are beginning to produce a few good examples of effective scrutiny of Local Councils. In this piece David Keen, who is a Vicar in Yeovil and writes regularly for my Wardman Wire political site, gives an account of a local controversy in the Somerset town of Somerton, which has lead to a number of resignations from the Town Council."
2 of 3 Feel They Can’t Influence Local Decisions – "Government’s Citizenship Survey results published today reflect some familiar trends but there are also some surprising findings that support new thinking on empowerment, active citizenship and community cohesion."

Sunday, 8 November, 2009

Leaving the Asylum

I read this post with some sadness, as John is giving his blog a break. He writes book reviews, great pieces about proper books. He says it’s going to be temporary, I hope it will be.

John’s blog is an example of why handing the process of publishing into the hands of everyone is a good idea. Amongst the egos, the idiots and the talentless are the gems like John, who make sifting through all the shit worthwhile.

Without the internet, and without the development of the technology that democratises the power to publish, I would never have bought the books he recommended and my life would have been less rich as a result.

Just another reason why this stuff matters.

Friday, 6 November, 2009

Thursday, 5 November, 2009

Bookmarks for October 29th through November 5th

Awesomeness off of the internet for October 29th to November 5th:

Learning Pool launches in South Africa with a little help from our new friend… – "When the lovely Baroness Kinnock, newly appointed Minister for Africa and steadfast supporter of lifelong learning, is the keynote speaker at your launch party in a new overseas territory you know you must be doing something right."
sweetcron – "Sweetcron is a self-hosted lifestreaming application that supports themes & plugins."
You Should Follow Me on Twitter – "Strange though it may seem to some, the number one activity on the Web is reading."
Digital Democracy in Swindon: Connecting People, Connecting Places – "Swindon are working with the Leadership Centre for local government and FutureGov to explore ways of using new methods of on and offline engagement to help councillors engage with local communities in new and interesting ways as part of the 21st Century Councillors programme."
Nomad News « Café Nomad – "I’m very pleased to have brokered transitional arrangements with Cambridgeshire County Council to ensure that Nomad can continue. Under new arrangements I will assume the national lead for Nomad and I’m working on proposals to develop a revised and rejuvenated programme, supporting regional groupings including Nomad Scotland."
What the government should do about hyperlocal news | Podnosh – "Prominent voices in the hyperlocal debate gathered at the Department for Culture, Media and Sport today to talk about the changing landscape of news and media and, if anything, what the government should do."

Wednesday, 28 October, 2009

Bookmarks for October 23rd through October 28th

Awesomeness off of the internet for October 23rd to October 28th:

Benefit fraudster caught out online – "A Melbourn benefit fraudster was caught out after council investigators checked her social networking site profile as part of their investigations."
James Governor’s Monkchips » Personal Communities: fundamental changes in business – "Personal communities and word of mouth. Nothing is different from business as usual then, other than the internet, and the scale it brings for community building."
5 “Shared Services” concepts I never want to see again « Lost ConsCIOusness – "I like Shared Services, my first response to any business need is to look around for a service which can provide it, only if all else fails do I develop it myself…So why do I too often groan when someone suggests a new “Shared Service” offering to me?"
Online services provided by your council: rewiring LocalDirectGov « countculture – "One of the things I’ve had on my ToDo list for OpenlyLocal for a while was providing a a list of links to online services provided by each Local Authority."
City of Lincoln Council Document Library – Google Docs – Great work by @abeeken to make Council data available via a shared folder in Google Docs. A great example of using tech that already exists and works!
What I (nearly) said at Government 2010 – "As trailed, here come the notes of my contribution to the discussion about e-consultation at Government 2010 last Thursday."
co-ment – Web-based text annotation – "co-ment makes it possible for you to write or upload your own texts, submit them for comments and process the comments."

Tuesday, 27 October, 2009

LocalGovCamp Lincoln

Last Friday saw LocalGovCamp moving to Lincoln for the first of the follow up days. Learning Pool were happy to help out with some sponsorship of the event, which was marvelously organised and convened by Andrew Beeken of Lincoln City Council.

The day was an enjoyable one, with plenty of interesting sessions, including one facilitated by Fraser Henderson on ePetitions – an issue I have a professional interest in – and commentable consultations by Joss Winn.

Some great write ups of the event have already been posted up by Sarah and Andrew – and I’m sure there will be others.

The day was more obviously web focused than the Birmingham event, with many of the attendees coming from web teams. Nothing wrong with that – although the focus at times was more on making local government websites better, rather than making government better. Perhaps the fact that I have never worked on a web team means I’m a little distant from some of these conversations.

That the web will play an increasingly important role in the way councils and people interact with one another is a no-brainer. But more interesting to me than how that will work technologically is how it will fit within the culture and processes of local government – or how local government must change to fit with the new ways of working.

Another example was the session on hyperlocal blogging and local councils’ relationship with bloggers, which spent quite a bit of time discussing issues of judgements of quality and the need for editing and the relevance of the journalist in a networked society. Again, the real issue for me is the fact that outside the main urban areas, local newspapers are dying out and will continue to do so – and how will this affect the attitude local authorities have towards reputational risk, so much of which is focused not on the needs of the organisation or the people it serves but on what might appear in the local rag the next morning?

ePetitions are a good example. How hard is it to build an ePetitions system? Not very. What’s harder, and more interesting, is how you fit those ePetitions into the democratic and governance arrangements of the local authority.

This kind of ties in with the discussion on OpenSocitm about the future of the council, where I wrote the following:

I attended one of the Council of the Future sessions at the conference and found it a little unambitious. Indeed most of the things discussed were those that councils should be doing now – that many aren’t needs to be fixed, but it was hardly visionary stuff. I’m really thinking here of things like selling buildings, paperless office, EDRMS, business continuity, remote working, etc etc.

In fact, local government will be facing a crisis far worse than the current funding situation, which will be focused on staff and people. Look at the demographics of councillors – where are the next generation of people to take on the role once the current incumbents just get too old? Who will there be left vote for?

The problem is the same with officers, if not quite as bleak. There will be a massive churn in the next two years as expensive managers are pensioned off and younger, cheaper people will replace them – assuming those younger and cheaper people exist!

Perhaps this is a chance to rethink the roles played by councils and councillors – perhaps the reason why nobody is interested is because the roles are just wrong for this day and age – ties into Will Perrin’s point that government faced 21st century problems, has 21st century technology available to tackle them, but is lumbered with 19th century governance processes – and so no progress is ever made.

The things that should be discussed when the future of the council is considered should include:

Who delivers services – should the council be the retailer or the wholesaler of services?

How can councils work more closely with the private and third sectors, and community groups, in terms of carrying out its functions?

How can the council manage its information assets in a more open way, to encourage reuse by the community and the adding of innovative value that local gov isn’t able to provide itself?

How can councils become more entrepreneurial themselves to help bridge the funding gap?

How can customer service, communications and service design be blended into an iterative process to help make sure services deliver what users want?

What will the role of councillors be when nobody has the time to attend meetings in dusty town halls? Do we need to rethink the way our local democracy works?

Perhaps one framework to answer these and other questions might be to consider – if you were to start a council from scratch, right now, how would it work? What would it look like? What would you build first – an office or a website?

Am looking forward to these sorts of conversations at future events – and online, of course!

Sunday, 25 October, 2009

Thursday, 22 October, 2009

Government 2010: Open Data, Mashups and Government Web

And open data! I’ve got to declare an interest here. I’m a cofounder of Timetric – so I, of course, think that open data is a really great thing and we need a lot more of it!

The panel for this session is chaired by Ewan Mackintosh, a 4iP commissioner, joined by:

Paul Canning from Public Sector Web Professionals, part of SOCITM: he’s setting up a professional body, and skills-development framework, for people who work with the web within Government. (There are around 5000 of them!)
Colm Hayden, technical director of information integration company Anaeko: their software can be used to join and connect Government backend systems, providing machine-readable integrated views onto Government data. They’re aiming to make projects like the Sunlight Foundation’s FedSpending.org possible. The best of those can then move back in as official Government services.
Stewart McRae, an evangelist from IBM. He started 35 years ago in the days of punched cards: it’s easy to forget, but (thanks to the PC and the internet) we’ve come a long way!
Chris Taggart of Openly Local, which is aiming to be the TheyWorkForYou of local government. He’s arguing that without access to data, people are (in a sense) disenfranchised.

Chris says making data available is about engagement: you can’t get to the “democracy” page on Birmingham City Council’s website without Javascript and cookies switched on. OpenlyLocal pulled the data out and rebuilt the site themselves, making it available to people using screen readers. (Paul Canning points out this has really bad political implications for the council.)

Colm suggests that you can never centralise all the data – but you can centralise the catalogue of the data. This then ties in with the Linked Data message. (In the UK, incidentally, that also means the data.gov.uk vision, thanks to Tim Berners-Lee and colleagues!)

But what about Joe Bloggs, the ultimate user? Ewan brings it back to that: Channel 4 is all about the audience. People have to go somewhere where they can use the data. Stewart talks about a new media which is about data-mining: the next Google could be someone who hits a goldmine of an idea. Some way of building something about the around the data, and a brand to build around it. Over time, the most successful and attractive services will gather momentum, but there’ll be niche and boutique services.

Ewan asks: will this shakeout creating another aristocracy of the Web? The answer to that might be Linked Data, says Colm: as long as you can link all the versions and representations together, then you can still navigate all the different uses of the data. Also, how do you gain an audience for these Open Data products?

Chris’s response is that:

You’ll know that open data’s successful when no-one knows they’re using it.

Instead, you’ll just go to your local council website, which happens to use Open Data under the covers: it’ll go off to data.gov.uk or another store and run some queries, return the results, and those results’ll be useful. Ewan also speaks on the need to make the experience of using open data surprising and delightful; there aren’t that many people addicted to, say, mySociety‘s websites out there!

Ewan then asks the question: what stories get covered by open data and social media? The MPs expenses scandal and Trafigura were traditional investiative journalism; the US Airways ditching on the Hudson River in New York was broken on Twitter, but traditional media supplied the depth and context. Without traditional media, you wouldn’t have found out that no-one was hurt, or about the pilot’s background story. Chris responds by saying we’re in a transitional period: social, participatory journalism is only now beginning to find its feet.

Finally, unintended consequences – Stewart points out there’s a privacy concern, in that what if correlations can be drawn from open data to identify people? And transparency: Colm claims open data isn’t just about transparency, but also about building better services and better businesses, and Chris wants us all to be – in Ewan’s word – treated like adults, and open data is part of that.

Another fascinating session, and a tremendous day’s conference. I hope you enjoyed the live blogging: if you want more from me, join my at my blog, or my blog on data journalism (part of the day job), or on Twitter. Thanks for having me!